IdentityIQReviews of identityiq.com

I called in to cancel my account instead I received excellent information that led to me changing my mind. I am grateful that I was able to speak to the person that I did.

Very helpful.

Excellent CS Skills. Listened carefully. I left call very satisfied.

Good.......

Lauren Huson did a wonderful job! Very helpful and pleasant to speak to!

Identity IQ is now showing more and more issues with reflecting all 3 credit bureaus. They are not checking their system to see what bureaus are missing and what is not working right with their program. They have no problem charging the amount due every single month, but they do not capture systematically ensuring every bureaus is loading. You as a customer must tell them when a bureau is not loading??? If a bureau is not loading and has been missing for over a month, then the customer should not be charged. They need to manage their system more rather than relying on the customer who is charged regardless to inform them when something is not working. Then the customer service reps have differing information. They say, "call the bureau" or "if you have a fraud alert it will not load" these are not true. And....recently I was told to refresh to get an updated report???!!!! When did that become a response? If I pay every single month, the system should auto refresh every single month. I actually having missing months of credit reports that I paid for?? These guys are becoming archaic in their processes and non proactive --- all the while taking their customer's money for what they are not providing every month???

Christian Cruz did an AWESOME job assisting me and leading me in the right direction! He was very helpful and courteous even though I was very frustrated with the fraudulent activity that was going on with my social security number. I’m very ecstatic that he guided me right!!!

Melissa was excellently and beyond considerate concerning my situation.