IdentityIQReviews of identityiq.com

No refund when you cancel only 3 days into a month. Appears to be a scam.

Dear IDIQ, I wish to acknowledge with the highest regard, 'Lorie', for the most amazing introductory contact.(!!!). Her 'welcome call' was far more than that, as she shared the possibilities of how I am protected, as well as put an extremely trusted voice to this company. Her range of expertise within this industry as well as IDIQ is beyond impressive. And I might add is a sincerely nice person. Based on the gentleman that thoroughly verified my identity, and now Lorie, I am beyond satisfied I am well protected with my interests being secured. So many thanks with much appreciation for this peace of mind.. Many thanks Lorie, Warmest regards, -texx s.

The patience of Mark the helpful Representative who walked me through the step of downloading software onto my iPhone. Usually, I get nervous when someone is helping me on a computer because I don’t always understand over the phone instructions but Mark did not act bothered by me taking a little while to find which link to press or what to do as far as what buttons to press. The whole experience went faster than it usually does and that is all in the calmness and genuine kindness Mark possessed. I cannot thank him enough because that interaction with him turned out to be the highlight of my day. Thank you again for helping me understand what Bit finder does as far as security goes. I’m very happy I decided to go with identityIQ and I was impressed with how Mark explained everything. He never acted impatient with me and kept making me laugh and I am truly greatful for that. Thank you so much!

Mark listened to my situation and gave me clear and realistic expectations with a detailed gameplan to achieve them.

Very VERY difficult to cancel. Also, I got scammed. I was looking for a house to rent on craigslist and when I called, the lady directed me to the IDIQ website and asked me to sign up. I found out later the rental add was simply a way to get me to sign up for IDIQ, not a real add. Then, it was nearly impossible to cancel.

The representative Hector was a delight to speak to. I called to cancel my service and because of his attention to detail and ability to explain all that my membership included, I decided to keep it. Employees such as he deserves recognition, praise, and monetary rewards.

I won't give only one star because the service provided is actually good. My gripe is if you wish to cancel your subscription. You cannot cancel from within your account online. The only way to cancel is to call customer service and do it over the phone. You will be on hold no less than 30 minutes, likely much longer though. Anyone old enough to remember what it was like to cancel an AOL subscription back in the day will know what is coming next. They will try every angle possible to get you to not cancel, or choose a cheaper plan. If you are determined to cancel no matter what, you have to be a bit rude to the operator. I understand they are just doing their job and reading from a script but you have to be firm with them and once they understand you are serious then it gets a bit easier. They will still make offers to the very end of the call, however, after you've made it clear you're not playing, these futile offers become weaker as the call comes to the end. Good luck.

Love the company they keep me in the loop of whats going on with my credit. Thanks