Excellent
1,114 reviews
cpap.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
1,114 approved reviews, newest moderated first
Ej W.
Posted
Camyatta B was an excellent customer service representative. She took my concerns seriously and developed a solution for me. Thank you!
Response from cpap.com· Sep 27, 2021
Excellent! We hope to hear from you again soon.
Robert S.
Posted
Camyatta helped me through the process and let me know that the 15% discount did not apply to CPAP machines. A terribly misleading discount offer. She was friendly and patient. Good Service
Response from cpap.com· Sep 27, 2021
Hi Robert, We're glad to hear that Camyatta, provided you with the service you needed. Please let us know if there is anything else we can assist you with.
neil R.
Posted
Great customer service she was the only one that actually helped me through this process. Wonderful communication skills as well
Response from cpap.com· Sep 27, 2021
Hi Neil, We're glad to hear that you received the assistance you needed. Please let us know if there is anything else we can assist you with.
Sheryl M.
Posted
Jennifer was very patient and answered all of my questions. She made ordering and understanding the different features on various CPAP machines so easy.
Response from cpap.com· Sep 27, 2021
Hi Sheryl, That's great! Please let us know if there is anything else we can assist you with.
Karthik V.
Posted
Quick answer on the phone, easy help with backordered item with a replacement. Very knowledgeable rep on the phone. Have been using CPAP.com for over 10 years now and I never think of going anywhere else.
Response from cpap.com· Sep 27, 2021
That's wonderful! Thank you so much for sharing your experience with us! We appreciate your business and hope to hear from you again soon.
Kristen L.
Posted
Very happy with Cpap.com. Ordering experience is easy and agent was super helpful and knowledgeable when exchanging masks.
Response from cpap.com· Sep 27, 2021
Hi Kristen, We're glad to hear that you received helpful service. We hope to hear from you again soon!
Scott D.
Posted
I purchased my CPAP machine from this company, and all was good until my insurance claims for reimbursements were rejected. I checked my insurance companies [Medicare and Cigna] and was told it was covered with the right paperwork. CPAP.com does not file for you to ‘save money and I was okay with that. But what they did no tell me is that Medicare will not cover items from CPAP.com, because they do not have a Medicare Supply ID #. To add to that, my insurance, Cigna, will not cover their portion since Medicare does not cover them. Here I thought just needed to file the forms, but NO, more digging was required by me to fully understand their misleading message. This experience cost me $484.036. DO NOT fall for their game, unless you are an insurance expert, they are woefully misleading the typical consumer.
Response from cpap.com· Sep 24, 2021
Hi Scott, We are very sorry that your insurance will not reimburse you for your out-of-pocket costs. CPAP.com, has a very specific section on our website regarding insurance. https://www.cpap.com/cpap-faq#do-you-accept-medicare We make every attempt to remain open and candid with our customers regarding insurance so that there isn't any misunderstanding. We are always happy to answer any questions that our customers may have regarding insurance to the best of our ability, but we are not able to provide any customer assurance that their insurance company will reimburse for out-of-pocket expenses. Please feel free to reach us at: 1800-356-5221, with any further questions, or concerns.
Wieslaw J.
Posted
Brandy helped me set up my machine, she was very helpful and professional. 100% satisfied.
Response from cpap.com· Sep 24, 2021
Hi Wieslaw, That's great! Please let us know if there is anything else we can assist you with.
