Aon Affinity Travel PracticeReviews of aontravelclaim.com

I have always purchased travel insurance but never had to actually use it until our last trip. My husband woke up the morning we were supposed to leave with a bad case of Covid. I canceled our cruise with the cruiseline that morning and called the insurance company immediately and got my paperwork started. We had our claim reviewed, approved and paid out very quickly!

Recently, due to a medical problem, I had to cancel a cruise. Luckily we had AON insurance. Everything I needed to file a claim was online. I filed on a Monday and it was accepted Tuesday. Payment was in the bank a week later. It couldn’t have been easier.

It was so easy to receive my money from when I needed to cancel my trip.

AON and Royal Caribbean should send a copy of the specifics of the insurance. My 16 year old grandson could not go on the trip because he had just got a job. He cancelled 3 weeks before the trip. I filed on the insurance on the boat with the help of an employee of the Royal Caribbean. There was back and forth communication, then nothing. I was even told they didn’t have my reference number. How do you lose that? I am very disappointed with your service and lack of communication.

When you buy travel insurance it should cover what is stated. It shouldn’t be a long, drawn out process. Having to re-submit every few days with more information, or expanding on the information already given should not be part of the process. After weeks of this process when they decide to reimburse you for your expenses, it doesn’t let you submit how you want your reimbursement. They just send a check in the end. I may or may not add this insurance to any further trips.

the claim service was quick and efficient. I thought I would have a tough time but it was not the case.

Experience was great, definitely recommend.

My partner and I took a long awaited trip to the Galapagos and Machu Picchu. Unfortunately we both contracted Covid 5 days apart. We were on a catamaran without access to a doctor (we requested to see one, but were told by our tour company we couldn't do so until we were back on land several days later). We made plans to fly home once we were back on land, as I was still required to isolate for several more days and my partner felt unable to climb Machu Picchu with compromised respiratory functioning. Our claim was denied because we couldn't see a doctor. I appealed the decision, because there is a clause about mandatory quarantine being valid clause for a claim, though the claim was denied again (and that clause was never addressed). I am following up with the Consumer Protection Department in our state's Attorney General's office. This insurance may be fine if you are traveling in less remote areas, but not if you are far off the beaten path. Beware! I appreciate the opportunity for a re-review. I did speak with my claims contact this morning and highlighted the issues not previously addressed with our claim. I will return to post an update following the outcome of our review. I am disappointed to find that our claim was again denied. The letter again states that we didn't see a doctor (though none was available on a catamaran in the middle of the Pacific, which was articulated numerous times), so the claim was denied. For the 3rd time, this denial references that mandatory quarantine (which we experienced) is a valid reason for filing a claim. However, they still denied the claim and don't reference our mandatory quarantine. Per an attorney, this is grounds for receiving reimbursement on our claim. Next stop our state's Attorney General's Office! I had AON insurance for an upcoming trip (to another remote location) later this year, but fortunately was able to apply it to the trip balance. I will never use this company again (or probably any travel insurance). Again I will say, beware!!