Aon Affinity Travel PracticeReviews of aontravelclaim.com

Shydie, the agent I spoke with did a great job and reassured me that I did everything I needed to do to get my claim completed and resolved. Thank you

EDIT: I WISH I COULD GIVE YOU 0 STARS. YOU HAVE THE WORST reviews. Funny how you take money but when it's time to cover medical bills if completely crickets. I went on vacation, and during my trip I took a fall. My shoe must have gotten caught on one of the cobblestones. Both my knee and my face fell on the cobblestone sidewalk. I ended up with a bloody nose, a banged-up knee, and major tooth injury.. HOW DO YOU EXPECT SOMEONE TO BE IN A FOREIGN COUNTRY WHERE I DON'T SPEAK THE LANGUAGE AND GO TO A DENTIST, AN ENT AND GO FOR AN X-RAY ALL IN THE SAME DAY?. IT WOULD BE TOTALY DIFFERENT IF I HAD BROKEN MY ANKLE OR SOMETHING WORSE. I WAS ALREADY ON A BUS TRIP AND WE WERE LEAVING THE NEXT DAY FOR A 9 HOUR BUS RIDE TO ANOTHER COUNTRY. I WAS GOING HOME IN 2 DAYS ANYWAY. SOMETIMES YOUR INJURY TAKES A FEW DAYS TO APPREAR. MOST INJURYS DONT HAPPEN THE DAY OF THE ACCIDENT. YOUR COMPANY HAS ABSOLUTLY NO EMPATHY FOR ANYONE OTHER THAN YOUR PROFIT. I REALLY HOPE PEOPLE READ THIS AND CHOOSE NOT TO BUY THIS INSURANCE.

We always use AON Travel Insurance whenever we book a trip. The peace of mind is well worth it. We have actually had to cancel trips two different times due to medical issues. Both times AON was easy to work with, fast and efficient in processing our claim and issuing refunds. No hassles or jumping through hoops. We won’t travel without them.

I had an excellent experience filing a travel cancellation claim with Aon Affinity Travel Practice. Although their website wasn't working when I initially tried to submit, I called their customer service number and was quickly connected to a helpful representative. The customer rep provided me with a direct email address to submit my documents. I was thrilled that I did not have to submit my paperwork twice. They accepted my emailed proof without any hassle, and the entire claim was processed within a very short, highly acceptable timeframe. I am extremely satisfied with their service and would not hesitate to recommend them to anyone looking for reliable travel insurance.

Telephone experience was great! Very pleasant, knowledgeable and professional. Form was easy to fill out and refund was quicker than we thought. Will use you again!

We had planned our dream cruise. A month before departure, i was diagnosed with right- side kidney carcinoma. I needed surgery to have removed. We had to cancel our trip. I contacted the cruise line and then Aon. I had to send documentation a couple of times and they asked for obscure documents also. It took several months and I contacted them on several occasions to check on the status. Communication with their customers is the main area that needs to be improved. I did finally get our refund.

Not even sure they deserve 1 star. A group of 4 of us scheduled a tour of Italy unfortunately 1 of our group member had to have a bypass and we had to cancel. We booked as a group of 4 but were split in 2 groups instead on one!!!! (At least that’s what they are claiming ) Needless to say 2 of us were denied our refund. Very disappointing very upsetting. Very unethical. Our travel agent assured us there wouldn’t be an issue getting the refund. Would never book with them!!!!

My flight from LAX to JFK could not land because of thunderstorms we were delayed 3 hours, and I missed my connection flight. I have been back for 10 days and filed a claim and although I paid the immensely expensive insurance cost with AON Travel they have to this date not processed my claim and still sending me forms to complete although I sent repeated documentation ...I am outraged and will file suit. I wish I could give them 0 rating and as a consumer I feel completely helpless. I will not recommend AON