Poor
747 reviews
ViasatHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on Rated Honest, with an average rating of 2.8 out of 5.
747 approved reviews, newest moderated first
Sam D.
Posted
I had a very good customer service representative named Nathan who was able to explain the situation that straightened everything out. One of the difficulties I have when communicating with Viasat it's the accent on the customer service representative. Some aren't too bad but some are very very hard to understand
Jerry
Posted
Good service satisfied with the service
Chris P.
Posted
I had an excellent service technician Chris, I never got his last name. The quickness Viasat took care of the issue. How often they were in touch with me during & before the service.
Timothy
Posted
Everything is going great, the hookup went smooth and the internet connection is satisfactory. only thing i will say is that agency Viasat uses to book technicians thats based out of Tennessee has some management issues. it took them a couple weeks to find someone willing to do the jobs for them. but thats that agency not Viasat. i would only suggest they maybe look into other outsourcing options for getting technicians.
James
Posted
Your technician was punctual, courteous, and immediately diagnosed the issue. He is a credit to the Viasat team and represents his company in a most professional manner. He even arrived a day early which was wonderful. Thank you for great service.
Patricia
Posted
I'm hoping its a little better than hughesnet was i like more speed and more data and don't have to pay to buy more data like Hughesnet
Ashly
Posted
He was kind and respectful
Paul
Posted
Schedule a technician appointment because our internet has been in and out, mostly out for over a week. Appointment was for 12/10/25 between 2pm and 5pm. Never received any communication from anyone despite 3 calls for some sort of status. Customer service is the worst, people are hard to understand and they are not capable of answering any questions in a satisfactory manner. All I recieved was excuse after excuse from "the technicians do not work for us:, to "they are part time", etc. I could not reschedule a visit until 12/17/25 and I requested between 11am and 2pm. No problem, I thought until I received the confirmation which is now between 8am and 11am on the 17th. So, another full week with questionable internet access.
