Poor
747 reviews
ViasatHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on Rated Honest, with an average rating of 2.8 out of 5.
Showing 66 reviews with 4 stars · Clear filters
Mary M S.
Posted
I am satisfied with the service. There is one thing I feel strongly about. You should not have to pay additional fees to change due date of monthly payments. I requested due date change several months ago and was surprised that the change would cost $30.00. I have never had any requests from other creditors for changing payment date.
JAMES
Posted
Reliable service. However, the speed significantly decreases during evening hours.
Ruthie
Posted
Well I have unlimited something for $142 a month and it is really not much better than what I had. It's not fast but is a little faster than what I had. I've been with you a long time hoping some day we might get fast Internet. Thanks
David M.
Posted
We have been with Viasat for 10 to 15 years and have found their service to be basically reliable and useable. Yes, sometimes during storms you can lose a connection. And, yes, it is not as fast or quick as a land connection. But when you are in a rural location it works. We can stream videos, play PC games (but not multi-player ones, 3/4 second lag makes it hard). If you are an intense computer user, you might need to find a faster service or move to a city. We have never had to have a service call. They have improved their plans over time. We used to only have a 12 Gb data limit, now it is a 60 Gb limit, which for us, usually works just fine. As a matter of fact I have a zoom call in less than 10 minutes, so I need to wrap this up.
Steven
Posted
What made it good was that it was finally resolved. What made it tough was that it required 4 different phone calls to two different numbers. Also, it was not good that I was told I had no coverage for a technician to come to my home when I knew I did. Finally, with all the different solutions ViaSat provided it kind of resolved itself. Meanwhile it took away most of my morning.
Tim
Posted
not bugging me all the time like other companies
Jeff
Posted
Viastat is what we use for our remote cabin. It’s the only service that we can get that works well. We are located on an island and we still get good reception. Thank you, Viastat.
Sheila
Posted
Consistent performance and minimal down time except during heavy rain storms. New program giving us unlimited high speed at same price was critical upgrade.
