Poor
747 reviews
ViasatHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on Rated Honest, with an average rating of 2.8 out of 5.
Showing 307 reviews with 1 star · Clear filters
Angela B.
Posted
The installation guys put our dish in the yard. And the they put the expensive equipment like the router and modem right next to the microwave. So it's not working. They also posted a bill only 2 days after installation. What?
Paige S.
Posted
the service was fine. Best I could do at the time, but recently switch to Starlink and the cancelation policy is insane. You have to send back the modem, fine, and JUST the silver transceiver attached to the dish, which even with power tools I can not get off. You can not send the whole dish back, they will not even send you a label to do that. So either I pay them a $100 ransom to have someone come and remove the box ( I already paid someone to take it off the roof) or they charge me $300. Also they will not send you the label till your billing cycle is over, regardless of when you canceled, and then you have a limited about of time in which to send the crap back. So I had canceled when I had time to deal with this, but now I have to wait to receive the shipping information.
kim J.
Posted
Helt ærlig.. Det blir dyrere og dyrere hos jer men det stadig de samme evindelige gamle film.. I ændrer program fladen på må og få.. I er da godt ligeglade med kunderne men det jo også ligegyldigt når jeres casino venner betaler det hele..hvis lå I dk var alle de reklamer forbudte Og snart er nu jeres casino venner udelukket på alle kanaler I dk if heldigvis for det.. Så blir I jo nok nødt til at lukke nogle af de genudsendelses kanaler .. Klaphatte
Emily R.
Posted
We originally had to have Viasat due to our rural location and it got the job done for the most part. Then, we moved and had our service transferred due to the same issue. Viasat instructed us to bring all of the equipment with the exception of the dish to our new location and they would send a box for it to be returned. (They setup new equipment at our new location) For a year and a half, and probably 25-35 phone calls they could not get a return box to our location. Even though we were in good standing with our service, they turned us into collections (all the while we're still streaming and paying our monthly bill). We finally canceled them, got Starlink, which is the best thing we ever did and still have their crappy equipment sitting here and a collections case.
J Alan R.
Posted
Download speed 1.4 Mbps doesn’t work with ADT. I switched to Starlink, who guaranteed at least 35 Mbps. Yesterday the speed was 1400Mbps.
Connor P.
Posted
Truly abysmal wifi experience on Fiji Airlines, was able to load a couple of emails and run a couple pieces of software, before it would freeze every minute and cut out for 20 minutes. Even the Fiji airlines staff were great and said this wifi wasn't working today. Viasat would not issue a refund and touted their provided services. Very disappointing. One can only hope Fiji Airlines switches to Starlink.
Annemari H.
Posted
Unusable service and a billing trap at cancellation—avoid Viasat! I had Viasat for two years and it was easily the worst service experience I’ve ever had. The connection was consistently awful, constantly dropped out, and was so weak that I couldn't even make basic phone calls over Wi-Fi. I work from home so this has cost me a lot of money because I haven’t been able to attend meetings and consistently work. To make matters worse, their billing practices are incredibly predatory. I was on a contract-free, month-to-month plan. Because my billing cycle reset on the 23rd, they refuse to prorate my final bill and are forcing me to pay for an extra month of service I am not even using. I recently switched to a different satellite internet provider and the difference is night and day—my new service is great. Viasat’s technology is completely outdated, and their customer billing policies feel like a scam. Save yourself the frustration and go with a different provider.
Matthew T.
Posted
I had viasat installed and never did it work properly. Constant buffering, along with a technician who was less than courteous and lied about why he canceled an installation appointment. He was also late to the next appointment. They fail to uphold their end of the contract, so I canceled it within 3 weeks. They wanted to charge me a $150 cancelation fee. I canceled their ability to access my account to prevent it, but I'm sure they will turn it over to a collection agency. I later discovered they have the poorest rating among internet providers.
