Average
850 reviews
trotpets.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
850 approved reviews, newest moderated first
Lara N.
Posted
Not happy with the magnet. My dog was still able to push the bowl as she was trying to eat. Very unhappy with how expensive this item was
Response from trotpets.com· Apr 1, 2025
Please contact [email protected] for further assistance.
CA
Posted
Great products. 😊 No customer service. ☹️
Response from trotpets.com· Apr 1, 2025
Thank you for a great rating! If you have any concerns, please reach out to [email protected]
Ms. CAROLYN C.
Posted
Great product - love the function and the design. Fun colors! Started with one and just got a second!
Response from trotpets.com· Apr 1, 2025
Love to hear that! We appreciate you!
Customer
Posted
Customer Service does not follow through and complete conversations Emailed several times let him get a reply. My order came stained and I wanted to exchange unfortunately wasn’t able to get an answer for them. It’s been over a week. I did contact hello@trotpets 3/18 8:56 on EST 3/19 7:13 pm est 3/20 10:30 am est 3/21 3:17 pm est
Response from trotpets.com· Mar 27, 2025
Please make sure to contact [email protected]
Chelsey E.
Posted
TERRRRRRIBLE CUSTOMER SERVICE! DO NOT BUY! I've tried contacting customer service several times about bowls that are leaking and sloshing water everywhere. There is no phone number, and each time I submit a form or write in the chat what my issue is, they don't respond. I can't spend days on end trying to exchange dog bowls despite wanting to really love the product. Most of the one-star reviews have to do with folks who are having an issue with their product and can't get anyone to help them despite claiming to have a "lifetime warranty". Great looking product, but extremely turned off by the unprofessional customer service. If anyone in charge of this company actually cares and wants to contact me-- my order was #TP11574. Otherwise I would say buyer beware.
Response from trotpets.com· Mar 27, 2025
We are very sorry to hear this - please contact [email protected] so we can further assist you.
TV
Posted
The product is excellent. One recommendation will have some kind of splash guard to prevent water splash when dog is drinking water(tray can be redesigned so it has splash guard in the back side). Overall very satisfied with the product.
Response from trotpets.com· Mar 25, 2025
Thank you for that feedback! We will look into it!
MW
Posted
Loving the dishes and customer service was great. Only thing is there are no instructions about the extra magnets and I'm not sure if they're extra or if they should be included somewhere.
Response from trotpets.com· Mar 25, 2025
Great to hear! The magnets are just extras! Appreciate the feedback!
Travis S.
Posted
150 plus dollars for a dog bowl set and the large bowls are far too small. On top of that the company won’t respond and the stand is very unstable. Also I cannot get the stand apart to send back as the screws stripped. It’s just so frustrating to have wasted this money. Also, the ad showing the bowls not falling off the mat is a complete lie.
Response from trotpets.com· Mar 21, 2025
We are sorry to hear you are unhappy. Please contact [email protected] for additional support.
