Average
850 reviews
trotpets.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
850 approved reviews, newest moderated first
Beth R.
Posted
I thought the bowl was supposed to come with a magnet? not here?
Response from trotpets.com· May 5, 2025
Your mat has a built in magnet! If you have any further questions, please contact [email protected]
CJohnson
Posted
We love our Trot Pets bowls! This complete bowl set has everything you need for your pup to have a great eating experience. The slow feeding bowl and water bowl are perfect with three sizes to choose from to get the right size for your pet. The elevated stand puts them at just the right height. And the mat catches spills, so there is no mess! Highly recommend!
Response from trotpets.com· Apr 25, 2025
Fantastic to hear! We appreciate your support!
Madison C.
Posted
Everything got delivered quickly and in perfect condition. We love everything we ordered and so does our fur baby :)
Response from trotpets.com· Apr 25, 2025
Wonderful news! Thank you so much for your feedback!
Alexa M.
Posted
Ordered a dog bowl on march 28th, 2025 for $97 dollars. I think this amount of money is for a dog bowl is actually comical, but joke is on me because I paid it. One week later, I reach out to the company because I have heard nothing to ask about tracking info, a week after that (so two weeks after I originally order) they message me to tell me there is an IT coding issue but that they expect to get it resolved shortly. April 22, 2025 (almost four weeks after I ordered) I reach out again to ask what is going on. No solution was offered, just a short tale about how the product I ordered wasn’t even supposed to be active on the website and that they didn’t know how I ordered it to begin with. LOL. I then proceeded to cancel my order. It’s crazy how someone can own a business but simultaneously not care at all about their customers. The website states they have previously had issues with things of this nature (not shipping out product) so I assume it’s just a classic case of people attempting to be business owners who bit off more than they could chew, which is unfortunate because their products appear to be higher quality than a lot of other options currently on the market. Oh well! Bye bye forever Trot pets.
Response from trotpets.com· Apr 25, 2025
We are very sorry to hear this. Please contact [email protected] for further help.
Trish V.
Posted
The product is fantastic and was exactly what I was looking for.
Response from trotpets.com· Apr 21, 2025
Wonderful to hear! Thank you for sharing your feedback!
Carmel
Posted
The customer service of Trot is atrocious which is unfortunate since the product is beautiful- it just didn’t work for me. I followed the steps to return the unused products, requested a ship label, and then got a series of incredibly unprofessional emails from someone in their customer service department essentially harassing me for trying to return the product that didn’t work for me (was way too small). I’m a business owner and I can’t imagine speaking to customers in the way that trot speaks to its people. It must be the culture at the company because everyone that I’ve interacted with there, is the same. It took A full month for me to get a refund after I returned the product using the shipping label that they sent me! Run, don’t walk, away from this company
Response from trotpets.com· Apr 21, 2025
We are sorry to hear you are unhappy. Please make sure to email [email protected] with any concerns.
Jacqueline M.
Posted
Delivery was quick and my pup loves his new slow feeder and water bowl. I love it because he can’t knock them over!!
Response from trotpets.com· Apr 21, 2025
Fantastic! We love to hear that! Thank you!
Rob
Posted
Not all the items were sent to me and customer service responded once without any action to remedy the issue.
Response from trotpets.com· Apr 17, 2025
Please make sure you reach out to [email protected] for assistance.
