trotpets.comReviews of trotpets.com

So far as I can tell, Trot Pets doesn't appear to have any manner of customer support. The bowls themselves are nice, and if you do decide to order them, get them from Amazon, where you can make a return or exchange without the headache of dealing with Trot directly. Unfortunately, I didn't know any better and ordered directly from Trot. I returned my initial order because I didn't care for the color. The return made its way to their warehouse two weeks ago, but was never processed. I followed up via email. No response. I followed up via the customer support portal on their website. No response. I posted a comment on their Instagram. No response. At the end of the day I'll just provide the paper trail to my bank and have them cancel the charge, but any company working in the e-commerce space ought to do better, and when it comes to Trot, customer support is nonexistent.

I like the product, but getting ahold of anyone has been just about impossible so far. I ordered a single mat and stand to go with the orange full set that I already own. The color i received was more of a peachy coral color, so I returned it. It was delivered to them on May 19. It is now June 4, I have sent emails and messages asking for the status of my refund with zero response this far. I was planning to purchase a new mat in a different color and another bowl to match, but I was waiting on my refund prior to making that purchase. The product itself is great, I give the product 5 stars. I give the customer service 1 star.

Great quality and fast shipping!

Super frustrated with your return policy. My dog will not eat out of the slow feed bowl. I would like to exchange it for a regular water bowl but was told I can’t return because it’s been used. I understand that is your policy, but it seems very stringent when most companies stand behind their product and allow for returns or exchanges if a customer is not happy.

I have 2 elevated feeding sets, and have had them for over a year and love them. One of my bowls must have had a flaw in the color finish because after repeated washings, it started to separate. I contacted customer service with a photo of the issue, and they had a replacement in the mail the next day. This company stands behind their products. Great dog bowls, great customer service!

I am one of the original purchasers under the previous ownership who was scammed and lost money and never received a product. I took a leap of faith about 6 months ago and decided to try again (although it should be noted that new ownership did not offer any sort of discount to those of us who were scammed the first time around). I really like the product. The set is sturdy and is a quality product and we've been happy to date. Looks really good and often get compliments on it - this is one of the reasons I tried a second time; there really has been nothing else on the market with the same modern look/feel.

I havent used yet. but i love the design and seems high quality.

Super speedy shipping, great communication, and I LOVE the product so far. Couldn’t be happier.