Average
327 reviews
Susan JewelryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Susan Jewelry is a customer focused online store dedicated to offering stylish, affordable jewelry pieces designed to complement everyday looks and special moments.We pride ourselves on providing a wide variety of elegant designs from rings and necklaces to earrings while maintaining accessible pricing for our customers. Our goal is to make beautiful jewelry available to everyone without compromising on style.At Susan Jewelry, customer satisfaction is at the heart of what we do. We continuously improve our products, processes, and support to ensure a smooth and reliable shopping experience.We appreciate every customer who chooses to shop with us and supports our journey.
Susan Jewelry (susanjewelryco.com) has 327 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
327 approved reviews, newest moderated first
Mary Kay C.
Posted
Didn't take long to receive and I love them.
Response from Susan Jewelry· Mar 10, 2026
Thank you so much for your kind feedback! We’re really glad to hear that your order arrived quickly and that you love your pieces. We truly appreciate you taking the time to share your experience. Enjoy wearing them!
Amber P.
Posted
Ring is beautiful,
Response from Susan Jewelry· Mar 10, 2026
Thank you so much for your feedback! We’re really glad to hear that you find the ring beautiful. We truly appreciate you taking the time to share this, and we hope you enjoy wearing your ring for a long time.
Marc N.
Posted
Think my daughter will love this..Thank You
Response from Susan Jewelry· Mar 10, 2026
Thank you so much for your kind message! We’re really happy to hear that you chose this piece for your daughter. We hope she absolutely loves it when she receives it. Thank you again for your support, we truly appreciate it!
Mary C.
Posted
One day a notice showed up on my email and it was about Susan Jewelry and how they were taking a step back from the business and everything was on sale. Well, that's all I needed to see! I ordered three (3) pairs of earrings and eagerly awaited their arrival. Something about them reminded me of the jewelry I purchased from Robert Redford's store, Sundance. I eagerly awaited their arrival and I was not disappointed. The earrings were all much larger than I thought and even more lovely than I imagined......so much so that I ordered another pair and will most likely go back for one last pair. If you have a chance, check out their site.....I bet you will find something you love! The whole experience from start to finish was exceptional! I'm sorry I did not know about them before and am sad that they are 'retiring' for now. I hope they will come back and I will definitely keep my eyes open to see if they do. Give them a try.....if you are lucky, they may have some items left!
Response from Susan Jewelry· Mar 10, 2026
Thank you so much for this wonderful review! We’re truly grateful you took the time to share your experience. It makes us so happy to hear that the earrings exceeded your expectations and that you enjoyed the whole journey, from discovering the sale to receiving your pieces. Hearing that they reminded you of jewelry from Sundance is such a meaningful compliment. We’re especially touched that you came back for another pair and are even considering one more! Your support and kind words truly mean a lot to us. Thank you again for being part of this journey, we hope you continue to enjoy every piece you received.
Arlene Fowler B.
Posted
The jewelry is very beautiful and I love them. Alot of people ask me where I got them from. Thank u
Response from Susan Jewelry· Mar 10, 2026
Thank you so much for your kind words! We’re really happy to hear that you love the jewelry and that you’ve been getting compliments on them. It means a lot to us that you’re enjoying your pieces and sharing where you got them. Thank you again for your support, we truly appreciate it!
Jama C.
Posted
Seems like good quality for the cost
Response from Susan Jewelry· Mar 10, 2026
Thank you for sharing your feedback! We’re really glad to hear that you’re happy with the quality of the piece, especially for the price. We truly appreciate you taking the time to share your experience and your support means a lot to us. We hope you continue to enjoy your jewelry!
Susie K.
Posted
Just like all the other reviews said this jewelry is garbage it’s made in China. It is not handcrafted. I worked in the jewelry industry for years and if it was handcrafted, there would only be one of each item. Maybe two. It is the cheapest garbage I’ve ever seen and I am embarrassed that I got scammed. Do not order from the site. It is a complete scam. The garbage comes from China and it looks great on the website and it’s a total lie. I wonder who those two people are on the landing page of the website the mom and child probably someone they AI or stole from a Facebook Page so bad I can’t even give it away to my friends.
Response from Susan Jewelry· Mar 9, 2026
Thank you for sharing your feedback. We’re truly sorry to hear how disappointed you feel about your order. Hearing that your experience left you feeling this way is honestly very upsetting for us, and it’s never what we want for our customers. We also noticed that there were two separate orders placed under your account, which is why we were surprised to see your review. The pieces are handmade, and while product photos are presented in the best lighting so customers can clearly see the design, there can sometimes be small variations in color or finish. That said, your experience matters to us. We’ve already sent you an email because we genuinely want to talk with you and work toward a resolution. Please check your inbox and respond when you can so we can help make this right.
Catherine
Posted
Do not order from this site. Despite the return policy stated on the website, it will not allow returns. If you request to return, they will offer you discounts or replacement which is not helpful if the item is cheap looking and nothing like the pictures on the website. Definitely not handmade.
Response from Susan Jewelry· Mar 9, 2026
Thank you for sharing your feedback. I’m really sorry to hear that the item didn’t meet your expectations. That’s certainly not the experience we want for our customers. We do allow returns, and we always want customers to have that option. At the same time, we sometimes offer alternatives like replacements or partial refunds simply to provide a more hassle-free option, especially for customers who prefer not to go through the return process. We truly want to help resolve this for you and make the process as smooth as possible. Please feel free to email us with your order details so we can assist you further and work toward a solution that works best for you.
