Average
327 reviews
Susan JewelryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Susan Jewelry is a customer focused online store dedicated to offering stylish, affordable jewelry pieces designed to complement everyday looks and special moments.We pride ourselves on providing a wide variety of elegant designs from rings and necklaces to earrings while maintaining accessible pricing for our customers. Our goal is to make beautiful jewelry available to everyone without compromising on style.At Susan Jewelry, customer satisfaction is at the heart of what we do. We continuously improve our products, processes, and support to ensure a smooth and reliable shopping experience.We appreciate every customer who chooses to shop with us and supports our journey.
Susan Jewelry (susanjewelryco.com) has 327 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
Showing 7 reviews with 3 stars · Clear filters
Gina F.
Posted
The Flower Zirconia Exotic Gold Ring looks nothing like the picture. I have questioned if I received the wrong item. It looks very cheap. The other items are great. It took a very long time for my order to arrive, over 3 weeks.
Diane K.
Posted
Friendly response, great jewelry!
hawk00
Posted
The ring is a bright gold not like the picture on line. Not fond of the finish. The earrings are great though
Roni P.
Posted
It looks like bubble gum machine rings. The ring bands look like fake metal paint was applied. Shipped from China and the response is ‘custom made in America, only materials to make them are shipped from China’ which is nonsense - THE ENTIRE RING ships from China. Then the never ending going out of business tactic. The lack of integrity - do better. I’m out.
Response from Susan Jewelry· Apr 21, 2026
Thank you for taking the time to share your feedback we sincerely apologize that your experience did not reflect the standard we strive for. We want to be fully transparent while our designs are created with care, some of the materials and components used in our pieces are sourced internationally, including from China, in order to keep our jewelry accessible and affordable. We understand how this may have felt misleading and we are truly sorry for any confusion in how that was communicated. That was never our intention. We also hear your concerns and we assure you that our intentions have always been genuine and honest with every customer we serve. We would love the opportunity to make this right for you. Please reach out to us directly at [email protected] with your order number and our team will personally look into your case and work toward a fair resolution. You deserve better and we are committed to doing better. We hope you will give us the chance to restore your trust. 💛
Gina L.
Posted
I ordered the flower ring, OMG, it is beautiful online ... but I was very disappointed in the ring that I received. And I did put a very negative review up originally and gave it 1 star. I did reach out to the company via email and As an update to this review - 3.24.26 - after writing this review, I was contacted back as you can see the response below, by the company -here on Trust Pilot and also via private email. We had exchanges that were very positive back and forth, and I have been credited back my original cost of the ring. I am putting a 3-star review up because they did refund me. I can not give a 5-star or even a 4-star, because I do feel that the representation on their website is not what is true to the pieces of jewelry. Maybe some are but the flower ring is not. Good luck to Susan Jewlery - thank you for refunding me and being understanding in my disappointment.
Response from Susan Jewelry· Mar 18, 2026
Thank you for sharing your feedback. I’m really sorry to hear how disappointed you are with the ring. I understand how frustrating it must feel when the item doesn’t match your expectations. We truly want to make this right for you. We’ve sent you an email so we can assist you directly, and we’re more than happy to help with a full refund and resolve this as quickly as possible. Please check your inbox and reply when you can. We genuinely want to help fix this for you.
bjensen University of M.
Posted
one ring didn't fit my finger, a different size than the others, though I ordered the same size.
Response from Susan Jewelry· Mar 15, 2026
Thank you for letting us know, and we’re sorry to hear that one of the rings didn’t fit as expected. That’s definitely not the experience we want for you. We’d be happy to send you a free replacement. Please just email our support team with your order details, and we’ll take care of it for you right away. We’re always here to help!
Erin F.
Posted
I’m following up and upgrading my review after receiving a full refund from Susan Jewelry. They reached out to me and indeed “make things right” by giving me a full refund. Their customer service was, in fact, quite good. I cannot, however, in good conscience say that the jewelry you receive will be of the quality depicted on the website. Here’s my original review: I blame myself for not doing my due diligence. I knew the “original prices” were ridiculously high for ANY ring. The sale prices seemed fair IF the photos truly depicted the quality of the rings, which claimed to be stainless steel. Omg, it would be a miracle if the rings I got were worth even $3 wholesale. I’m laughing at myself, really. Should have known better. These pieces are such low quality. I’ve picked up mood rings at the toy store that are weightier and better made. I expected some density and heft, but nope. Just lightweight tinny rings. Jokes on me, and in you if you move forward as I did!
Response from Susan Jewelry· Mar 9, 2026
I appreciate the honest feedback. I’m really sorry to hear that the rings didn’t meet your expectations. I can understand how disappointing that must have felt, especially when you were hoping for something with better quality and weight. Your feedback truly means a lot to us, and we’re grateful that you took the time to share your experience. Sarah has sent you a message so she can look into this more closely and help find a solution for you. We genuinely want to make this right and hope to hear back from you soon so we can help resolve this for you.
