Average
327 reviews
Susan JewelryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Susan Jewelry is a customer focused online store dedicated to offering stylish, affordable jewelry pieces designed to complement everyday looks and special moments.We pride ourselves on providing a wide variety of elegant designs from rings and necklaces to earrings while maintaining accessible pricing for our customers. Our goal is to make beautiful jewelry available to everyone without compromising on style.At Susan Jewelry, customer satisfaction is at the heart of what we do. We continuously improve our products, processes, and support to ensure a smooth and reliable shopping experience.We appreciate every customer who chooses to shop with us and supports our journey.
Susan Jewelry (susanjewelryco.com) has 327 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
327 approved reviews, newest moderated first
Spoiled R.
Posted
Customer service is excellent! Love my silver ring!
Response from Susan Jewelry· Mar 10, 2026
Thank you so much for your kind feedback! We’re really happy to hear that you had a great experience with our customer service and that you love your silver ring. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We hope you continue to enjoy your ring!
Kathryn L.
Posted
If I could give it a zero I would. The Susan Jewelry is from CHINA and very cheap. It is not from an artist in Santa Fe that is closing her business. DO NOT BUY
Response from Susan Jewelry· Mar 9, 2026
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience. We’d really like the chance to look into this and help resolve any concerns you may have. We also noticed that two separate orders were placed under your name on different dates, which is why we want to better understand the situation and assist you properly. If there’s been any misunderstanding or issue with the items received, we’re more than willing to help. We’ve already reached out to you by email so we can communicate directly and work toward a fair resolution. We kindly ask that you give us the opportunity to sort this out together.
Lois R.
Posted
Did not check this out like I usually would, and received plastic products that look cheap, cheap, cheap! Buyer beware, avoid purchasing from SusanJewelryCo. These products are junk.
Response from Susan Jewelry· Mar 9, 2026
I’m sorry to hear that the item you received didn’t meet your expectations. I completely understand how disappointing that must feel. We also wanted to mention that we didn’t receive any emails from you before this review, but we’ve now sent you a message so we can personally look into this and help make things right. Your experience matters to us, and we truly appreciate you taking the time to share your thoughts. We hope to hear back from you soon so we can work with you toward a resolution.
Emma
Posted
Love this jewelry. Dealing with Susan jewelry was a pleasure. I recommend
Response from Susan Jewelry· Mar 10, 2026
Thank you so much for your kind words! We’re really happy to hear that you love the jewelry and that your experience with Susan Jewelry was a pleasant one. Your support and recommendation truly mean a lot to us. We’re grateful you took the time to share your experience, and we hope you continue to enjoy your piece! ✨
Erin F.
Posted
I’m following up and upgrading my review after receiving a full refund from Susan Jewelry. They reached out to me and indeed “make things right” by giving me a full refund. Their customer service was, in fact, quite good. I cannot, however, in good conscience say that the jewelry you receive will be of the quality depicted on the website. Here’s my original review: I blame myself for not doing my due diligence. I knew the “original prices” were ridiculously high for ANY ring. The sale prices seemed fair IF the photos truly depicted the quality of the rings, which claimed to be stainless steel. Omg, it would be a miracle if the rings I got were worth even $3 wholesale. I’m laughing at myself, really. Should have known better. These pieces are such low quality. I’ve picked up mood rings at the toy store that are weightier and better made. I expected some density and heft, but nope. Just lightweight tinny rings. Jokes on me, and in you if you move forward as I did!
Response from Susan Jewelry· Mar 9, 2026
I appreciate the honest feedback. I’m really sorry to hear that the rings didn’t meet your expectations. I can understand how disappointing that must have felt, especially when you were hoping for something with better quality and weight. Your feedback truly means a lot to us, and we’re grateful that you took the time to share your experience. Sarah has sent you a message so she can look into this more closely and help find a solution for you. We genuinely want to make this right and hope to hear back from you soon so we can help resolve this for you.
Susan C.
Posted
If I could give them zero stars I would. I’m battling with them now over two sets of earrings I purchased from them. What they sent me was not even close to what they advertised. Cheaply made. Although the advertisement reads money back guarantee within 30 days of purchase, this is not what I’m experiencing with them.
Response from Susan Jewelry· Mar 9, 2026
Thank you for sharing your feedback. We’re truly sorry to hear that the earrings you received did not meet your expectations, and we understand how frustrating this experience must have been. We’ve sent you a message so we can assist you directly and work toward resolving this matter as soon as possible. We genuinely appreciate your feedback and are always open to hearing from our customers as it helps us improve. Our team is committed to making things right, and we hope to hear back from you soon so we can help resolve this for you.
Margaret M.
Posted
If I could give a zero star I would. This jewelry is plastic sent directly from China. Terrible quality and falsely advertised.
Response from Susan Jewelry· Mar 9, 2026
Thank you for sharing your feedback. We're truly sorry to hear that you’re disappointed with the item you received, as this is not the experience we want for our customers. We’ve sent you a message to your inbox so we can assist you directly and help resolve the issue. We’d also like to clarify that we are a legitimate local company and not based in China. Our team is here to make things right, and we look forward to assisting you further.
