Average
327 reviews
Susan JewelryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Susan Jewelry is a customer focused online store dedicated to offering stylish, affordable jewelry pieces designed to complement everyday looks and special moments.We pride ourselves on providing a wide variety of elegant designs from rings and necklaces to earrings while maintaining accessible pricing for our customers. Our goal is to make beautiful jewelry available to everyone without compromising on style.At Susan Jewelry, customer satisfaction is at the heart of what we do. We continuously improve our products, processes, and support to ensure a smooth and reliable shopping experience.We appreciate every customer who chooses to shop with us and supports our journey.
Susan Jewelry (susanjewelryco.com) has 327 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
327 approved reviews, newest moderated first
Autumn D.
Posted
SCAM JEWELRY STORE!!! This company is a complete fraud. They sent me the wrong item, then refused to let me exchange it, to top that, I only ordered 2 rings from there and BOTH are fake, and already turning my fingers green after only 4 days. F*¢k this AI generated Susan AND Amy, I don't think they are even real people after this experience.
TETESA J.
Posted
The rings turned quickly after a few times the gold finish wore off The hoop earring would not open. The stull is made from steel Waste of hard earned money!) Scam.
ROSE
Posted
I've bought 5 rings from Susan. Her rings are works of art. So original. These are not cookie cutter designs. And you cannot beat the price. You get quality that won't break the bank.
KR
Posted
Unfortunately one of the earrings arrived damaged. The pendant broke off from the earring. It should have been shipped in a box for protection.
Greg T.
Posted
The company phone numer doesn't work, nor does the posted email address. Contacting them through their online portal page yields no responses. Mass produced overseas jewelry belies the warm photo of mom and daughter on the webpage. A sham through and through.
T A.
Posted
Ordered two rings…didn’t look like the ones pictured and then they turned my fingers green! I tried contacting them through the website twice with absolutely ZERO response. What a ruse!!! I learned my lesson.
kim F.
Posted
I ordered a nice size order, and it was not received by me. I complained and they said they were sending me another order. I waited because I figure it is coming from China and takes a while to received. I looked just today and it says my order #17616 was delivered and signed for in one email and then now I just looked and it says it arrived in California on 7-22-26 it is now 7-26-26. I can't believe how awful this company is.
Mike
Posted
Item quality not as shown, looks cheap. Also item was manufactured overseas not domestically as suggested, so it arrived late despite paying extra for expediting. Cannot get ahold of customer service.paid for money back guarantee as well. Have been receiving going out of business emails for months, but still seem to be in business.
