Average
628 reviews
Sur La TableHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Sur La Table (surlatable.com) has 628 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
628 approved reviews, newest moderated first
Kristy O.
Posted
Heidy in customer service helped me get a refund that hadn’t been sent after a cooking class was cancelled. Very easy process
Response from Sur La Table· Feb 28, 2023
Kristy, thank you for sharing your experience with us. Happy cooking!
Nancy H.
Posted
I called Sur La Table to check on an order that is in transit to my home. When I purchased the item it was on a deep markdown. I later received an email that offered an even deeper discount. I phoned customer service and spoke with Chris, who told me the new, deeper discount would be honored. I am so pleased. it was very nice of Sur La Table to honor the more deeply discount price. Chris was very helpful and took care of my request immediately.
Response from Sur La Table· Feb 27, 2023
Nancy, Thank you for your feedback - you put a big smile on our faces!
Connor R.
Posted
I had a cooking class get canceled, but Chris was very helpful in getting me booked into a new class and honoring my discount. The whole process was fast and easy,
Response from Sur La Table· Feb 24, 2023
Hello Connor! Thank you for your review. Enjoy your class!
John
Posted
Adrian made my order seamless. He took great care to to see it all through in its entirety. I had difficulty getting it through on line
Response from Sur La Table· Feb 23, 2023
Hello John! We are glad Adrian was able to resolve your issue, and we apologize for the difficulties with reaching an agent.
Kim T.
Posted
I called to cancel my cooking class reservation and Adrian answered quickly and was very helpful. My partner came down with covid last minute and Adrian was able to accommodate my cancellation so I could reschedule for a later date.
Response from Sur La Table· Feb 18, 2023
Hi Kim, Thank you for giving us the opportunity to help! Hopefully you will be able to schedule another class soon. Happy Cooking!
Lala
Posted
Heidi took great care of us! Fast, helpful and friendly service! I'll continue to purchase from Sur La Table now knowing how pleasant the customer service is.
Response from Sur La Table· Feb 18, 2023
Thank you for your amazing support. You rock, Lala!
Juanita G.
Posted
Great customer support from Itzel. Really appreciate her help to resolve a duplicate charge on my credit card statement.
Response from Sur La Table· Feb 13, 2023
Hi Juanita, Thank you for giving us the opportunity to make this right and thank you for choosing Sur La Table!
Shannon S.
Posted
When it comes to calling Sur La Table and customer service: I give this place a 10! I had some questions about the cooking classes that I had purchased. I could not find the confirmation emails that were sent that showed the date and the time of the events. I also bought one as a gift for someone else who was not able to make it and wasn’t sure what could be done with the ticket, I had a very good experience with Chris. He was polite, patient, and accommodating and resent the confirmation emails to me and guided me on what I could do with the cooking class that was a gift for someone else. Chris had everything to me within minutes! Looking forward to the experience at our cooking classes.
Response from Sur La Table· Feb 10, 2023
Thank you for being our valued supporter!. Shannon you rock!
