Excellent
414 reviews
Premium Parking - United StatesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
US based leader in gateless digital parking. Not to be confused with "Premium-Parking".We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Premium Parking - United States (premiumparking.com) has 414 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
414 approved reviews, newest moderated first
Patrick T.
Posted
talked to a ms. kimberly E, super nice, very helpful. If i call for a status, i hope she helps me again. thank you again!
Response from Premium Parking - United States· Jun 10, 2025
Thank you for your time submitting this review! We value your business and look forward to serving you!
Terry
Posted
I made a call to Premium Parking to contest a parking fee, I did not change the vehicle license plate number when paying for the parking, Kimberly was a great help and led me through the process and gave me the needed information to be able to contest this fine. She made it so easy with her precise instructions. Thanks again Kimberly, Terry Weathers
Response from Premium Parking - United States· Jun 10, 2025
Thank you for your time submitting this review! We value your business and look forward to serving you!
Lisa P.
Posted
Kimberly was so helpful. We received a registered envelope that was a ticket. I was texting eith Ms Kimberly and somehow we got disconnected. But before I knew it my phone was ringing and it was her. I would have never knew all what she discovered. We some how had 2 accounts. She fixed that and had the amount credited to our wallet and it would go to our year bill. Then she realized that the tag on the ticket wasn't even on our account. She went over the tags on our account and none of them matched what were the tags on our trailers. So what I realized we had received new tags for out trailers. Ms Kimberly got that all straightened out also. So was so patient and sweet to me. I would have never figured this out until we got another ticket, but she took care of it all. So no more tickets and she also told me to try to get the ticket waived because we forgot about the new tag. Thank you again for all your help.
Response from Premium Parking - United States· Jun 10, 2025
Thank you for your time submitting this review! We value your business and look forward to serving you!
Lesly S.
Posted
I called in today to ask a parking ticket which Anne was very helpful and guided me through a dispute . My baby started crying and she was patient with me and offered to send me an email with all the information so I can attend my baby.
Response from Premium Parking - United States· Jun 10, 2025
Thank you for your time submitting this review! We value your business and look forward to serving you!
Cary Y.
Posted
Yolanda has been very helpful, understands my situation, and has represented her company well throughout this process.
Response from Premium Parking - United States· Jun 10, 2025
Thank you for your time submitting this review! We value your business and look forward to serving you!
no G.
Posted
Too hard to get a receipt for expense report, I would avoid any hotels using this parking method.
Response from Premium Parking - United States· Jun 10, 2025
We understand your concerns. We will send your feedback to our product department to look for design improvements.
Salim F.
Posted
Great experience with agent
Response from Premium Parking - United States· Jun 5, 2025
Thank you for your review! Your experience means a lot to us and we appreciate your time and business.
M. K.
Posted
Was having an issue with scheduling parking in the future. Called Customer service and spoke to Sharmaine. She was friendly, polite and extremely helpful. My issued was resolved in a few minutes.
Response from Premium Parking - United States· Jun 5, 2025
We appreciate you taking the time to lift up Sharmaine! She is a very valued member of our team and organization. We thank you for your business and time. Have a wonderful week.
