Excellent
414 reviews
Premium Parking - United StatesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
US based leader in gateless digital parking. Not to be confused with "Premium-Parking".We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Premium Parking - United States (premiumparking.com) has 414 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 2 reviews with 3 stars · Clear filters
Eric N.
Posted
My overall experience was manageable. Setting up the account was confusing due to miscommunication with employer and this parking contractor. Despite the miscommunication, the contractor worked to get me squared away with no issues. Questionable choices for a few parking spaces at my location, however I would grade my experience as average.
G M.
Posted
Let me save you some time: don’t give your money to Premium Parking unless you enjoy being penalized for paying them. I paid for a monthly parking pass. I made a simple mistake — the wrong license plate was linked to my account. I corrected it the moment I found out. Despite the fact that I had already paid for the space, they still hit me with multiple tickets. No warnings, no human judgment, just automatic fines for a car that was, in every meaningful way, authorized to be there. I appealed, thinking surely someone would look at the situation and go, “Ah, honest mistake from a long-time customer who’s never had an issue. Let’s wipe the slate clean.” Nope. Instead, they reduced a few fines but insisted on charging me $60 in “administrative fees” — for tickets I shouldn’t have received in the first place. I’ve used their system for five years without a single problem. That apparently means nothing. I even explained (to the void) that my company is ready to pay $120/month for my parking going forward. That’s $1,440 a year they could have had — but they chose to die on a $60 hill. This company doesn’t care about fairness, context, or common sense. They see your license plate as a barcode and your wallet as a target. The moment anything goes slightly off-script, they’ll fine you and call it “policy.” Take your money somewhere else. Premium Parking doesn't deserve your business, your trust, or your time. Update: After posting this review, I was contacted directly by the Director of Customer Support and received a full refund. While the resolution took time and escalation, I appreciate that the company ultimately took responsibility and made things right. I'm updating my rating accordingly.
Response from Premium Parking - United States· May 29, 2025
First, I want to acknowledge how much we appreciate your loyalty over the past five years. You’ve been a valued customer, and it’s clear that we missed an opportunity to treat you with the fairness and understanding you deserve. Mistakes happen, and when you took the initiative to correct your plate, that should have been enough. We should have recognized your good faith and commitment to doing the right thing. I don’t want this to be the final word on your experience with Premium Parking. I’d like to make this right, starting with a full refund of the $60 in administrative fees. If you’re willing, please email me at [email protected] so I can obtain your invoice # or license plate, to ensure we not only resolve this but also rebuild your trust. Thank you again for your time, and I hope we can turn this situation around for you.
