Excellent
6,350 reviews
Pettable ESAHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Anonymous
Posted
Everything went really smooth
Response from Pettable ESA· Jun 29, 2026
Hi there, Thank you so much for sharing your experience! We’re delighted to hear that everything went smoothly for you. Providing a simple and seamless process is exactly what we strive for. We truly appreciate your kind feedback. Thank you again for trusting Pettable for your ESA needs! —The Pettable Team
David
Posted
I recently used Pettable for my friend who has severe anxiety. They performed the interview and sent the letter. When I submitted the letter to the apartment complex they had questions and sent email to Pettable. I was denied because Pettable refuse to respond to the questions. They said I need to buy an additional service to pay for them to respond. Pettable claims to guarantee acceptance but refused to help and has refused a refund. Do not use Pettable.
Response from Pettable ESA· Jul 6, 2026
Hi David, Thank you for taking the time to share your feedback. We're sorry to hear that your experience was frustrating and did not meet your expectations. We understand how disappointing it can be when housing documentation doesn't proceed as expected. While our standard ESA service includes the clinical assessment and ESA letter, additional documentation requests from housing providers may require separate services depending on the nature of the request. We recognize that this may not have been communicated as clearly as it should have been. We'd appreciate the opportunity to review your case and the communications you received to ensure everything was handled appropriately. If you're willing, please reach out to us with the email address associated with your account so we can investigate further and discuss your concerns directly. Best regards, The Pettable Team
Songyuan T.
Posted
I worked with Kya Miller, LICSW, LCSW at Pettable ESA. It was a wonderful experience. I highly recommend her service.
Response from Pettable ESA· Jun 29, 2026
Hi Songyuan, Thank you so much for sharing your experience! We’re thrilled to hear that you had a wonderful experience working with Kya. Her professionalism, compassion, and dedication to supporting her clients are qualities we truly value, and we’re so glad she made such a positive impression. We sincerely appreciate your recommendation and your kind feedback. Thank you for trusting Pettable for your ESA needs! —The Pettable Team
Emily H.
Posted
quick, fast, responsive and on time
Response from Pettable ESA· Jun 29, 2026
Hi Emily, Thank you so much for sharing your experience! We’re delighted to hear that you found the process quick, responsive, and punctual. Providing efficient and reliable service is exactly what we strive for. We truly appreciate your kind feedback. Thank you again for trusting Pettable for your ESA needs! —The Pettable Team
DIANE M.
Posted
I needed a letter for CA, but I am moving from NC, so I needed a dual-licensed provider for my letter. Initially, it was a little rough getting this conveyed to them. But I quickly found one in their system and got my letter days later.
Response from Pettable ESA· Jun 29, 2026
Hi Diane, Thank you so much for sharing your experience! We’re glad to hear that, although there were some initial challenges communicating your licensing needs, our team was able to quickly connect you with a provider who met your requirements. It’s wonderful to know you received your letter just a few days later. We appreciate your patience throughout the process, and your feedback helps us continue improving our communication and service. Thank you for trusting Pettable for your ESA needs! —The Pettable Team
Kenan A.
Posted
Great experience.
Response from Pettable ESA· Jun 29, 2026
Hi Kenan, Thank you so much for sharing your feedback! We’re delighted to hear that you had a great experience with Pettable. We truly appreciate you taking the time to share your kind words. Thank you again for trusting Pettable for your ESA needs! —The Pettable Team
Jon Lee G.
Posted
This is review is ONLY about a specific customer support agent, Agustin W. My experience with my pettable clinician has been nothing but spectacular and she will get her own separate review. I was informed by email, sent May 25th 2025, that I was in my renewal window which expired June 24th. Imagine my surprise when my clinician told me my letter has expired. I had already scheduled an appointment and was billed, then was informed I needed to be in my state of residence for my appointment to take place. My clinician cancelled my appointment for me well outside the 24-hr notification window, as I was going to be out of the country. When I saw I was still charged $99 but had no credits applied to my account, I reached out to customer service. I stated the error in their system and was continuously met with denial that there was no error. Even until the end, when they finally waived my reschedule fee ‘as a courtesy’ , Agustin W. would not admit there was any wrongdoing on the behalf of pettable even provided with proof of said email that stated when my renewal due date was. Do not let customer service lead you to believe you are wrong, take screenshots, save emails and conversations to prove they are incorrect. All that was needed was an admission of an error and all would have been fine. Agustin W, you are too prideful to admit fault even with provided with concrete evidence of an error or raise the issue to a supervisor as requested in email.
Response from Pettable ESA· Jul 6, 2026
Hi Jon, Thank you for taking the time to share such detailed feedback. We're truly sorry to hear that your experience with our customer support team was frustrating, especially after what you described as a positive experience with your clinician. We understand how confusing it must have been to receive renewal communications that did not align with your letter's expiration date. We also recognize that the resulting misunderstanding surrounding your appointment, cancellation, and rescheduling added to your frustration. We apologize that your concerns were not acknowledged in a way that made you feel heard. We appreciate you bringing this to our attention. Your feedback has been shared with our team and will help us improve both our internal communication and the way we handle situations where clients identify potential issues. While we're glad we were able to provide a credit so you could reschedule your appointment, we understand that this did not fully address your experience. Thank you as well for your kind words about your clinician we're pleased to hear they provided the level of care you expected. We sincerely appreciate your feedback and the opportunity to learn from it. Best regards, The Pettable Team
Kayla T.
Posted
This is a scam service. They use a 3rd party therapy and psychiatry site for the letters, but they are not legitimate. Most apartment complexes are not aware or do not care enough to did into it. After paying nearly $200 months ago, they began charging me for a subscription I never signed up for.
Response from Pettable ESA· Jul 6, 2026
Hi Kayla, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you feeling this way. Pettable partners with licensed mental health professionals who conduct independent evaluations and determine whether an ESA letter is clinically appropriate based on each individual's circumstances. We understand, however, that your primary concern appears to be regarding unexpected billing, and we'd like the opportunity to review that with you. We take billing concerns seriously and would be happy to investigate your account to determine what occurred and ensure any charges were applied appropriately. If you're willing, please reach out to us with the email address associated with your account so we can look into this for you. We appreciate your feedback and hope to have the opportunity to address your concerns directly. Best regards, The Pettable Team
