Pettable ESAReviews of pettable.com

Response from Pettable ESA· Jun 23, 2026

Hi Shawna, Thank you so much for sharing your experience! We’re thrilled to hear that Cami provided such a caring, kind, and compassionate experience. It’s wonderful to know she took the time to listen to your story and made you feel genuinely supported throughout the process. We love hearing that this was such a positive experience for you, and your recommendation means a great deal to us. Sometimes it really is one of those “I wish I had done this sooner” moments. Thank you for trusting Pettable for your ESA needs!

Response from Pettable ESA· Jun 26, 2026

Hi Meagan, We’re truly sorry to hear about your experience and understand how frustrating it must have been, especially when you were relying on a timely renewal for your upcoming move. We sincerely apologize that you had to follow up yourself and that you were not proactively contacted regarding your renewal or your provider’s availability. We understand why this was disappointing, particularly after maintaining your membership with the expectation of a smoother renewal process. Clear communication and timely scheduling are essential, and we regret that we fell short of those expectations in your case. Your feedback regarding the renewal process, appointment availability, and communication has been shared with our team for review so we can continue improving the experience for our clients. We would appreciate the opportunity to review your account further and see if there is anything we can do to help. Please contact us at [email protected] or (855) 920-0323, and our team will be happy to assist you. Thank you for sharing your feedback. — The Pettable Team

Response from Pettable ESA· Jun 23, 2026

Hi there, Thank you so much for sharing your experience! We’re delighted to hear that you had a great experience with your therapist and that the appointment scheduling and documentation process were handled quickly and efficiently. We truly appreciate your kind words and feedback. Thank you for trusting Pettable for your ESA needs!

Response from Pettable ESA· Jun 26, 2026

Hi LR, We’re sorry to hear about your experience and understand how frustrating it must have been to receive your ESA letter promptly, only to have it rejected shortly afterward. We know how stressful housing situations can be, and we regret the disappointment this caused. While Pettable's ESA evaluations are conducted by licensed mental health professionals and recommendations are based on their independent clinical judgment, we recognize that some landlords or third-party screening companies may have their own review processes or documentation requirements. We also understand your concerns about how the letter was perceived and appreciate you sharing your feedback regarding the format and presentation. We’re glad to hear you’ve already been in contact with our support team regarding your refund. If you have any remaining questions or need an update on your case, please don’t hesitate to reach out to us at [email protected] or (855) 920-0323. We’d be happy to assist you further. Thank you for bringing this to our attention. — The Pettable Team

Response from Pettable ESA· Jun 18, 2026

Hi Marylou, Thank you so much for sharing your experience! We’re delighted to hear that your renewal process was easy and convenient, from scheduling your appointment with your licensed social worker to receiving your ESA letter promptly. It means a great deal to know that you continue to trust Pettable for your renewals. We truly appreciate your loyalty and kind feedback! Thank you for trusting Pettable for your ESA needs!

Response from Pettable ESA· Jun 17, 2026

Hi Jeff, Thank you so much for sharing your experience! We’re delighted to hear that you found the process user-friendly and straightforward. Making things simple and easy to navigate is exactly what we strive for. We truly appreciate your kind feedback. Thank you for trusting Pettable for your ESA needs!

Response from Pettable ESA· Jun 17, 2026

Hi Keana, Thank you so much for sharing your experience! We’re glad to hear that your therapist was understanding of your situation and provided prompt support throughout the process. We truly appreciate your kind words and are grateful for your feedback. Thank you for trusting Pettable for your ESA needs!

Response from Pettable ESA· Jun 17, 2026

Hi EmmaLee, We’re sorry to hear that your experience with Pettable was so disappointing. We understand how frustrating it must have been to feel dissatisfied with your consultation and the refund outcome, especially when the interaction itself contributed to your decision to cancel. At Pettable, we strive to ensure that all clients are treated with professionalism, respect, and empathy throughout the evaluation process. We regret that your experience did not reflect those standards and that you felt uncomfortable during your consultation. We also understand your concerns regarding the partial refund and appreciate you sharing your feedback. Comments like yours help us identify areas where we can improve both our service and client experience. If you would like us to review your case further, please contact us at [email protected] or (855) 920-0323. We would be happy to look into your concerns and provide any clarification we can. Thank you for sharing your experience. Warm regards, The Pettable Team