Excellent
312 reviews
OnPay | Payroll + HRHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Growing businesses love OnPay for its flexible payroll and HR. It gets top customer ratings from Trustpilot, it’s PCMag's "Best Value," and named "Best Payroll Software for Small Businesses" by the experts at Business.com. Pay employees in minutes, automate taxes, track time and attendance, and sync payroll to QuickBooks or Xero instantly. Starting at just $49 plus $6 per person each month for payroll, a full set of HR tools, and the option to add benefits in all 50 states — the best value among premium payroll providers.
OnPay | Payroll + HR (onpay.com) has 312 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
312 approved reviews, newest moderated first
Kristen
Posted
OnPay has made it so much easier for me, as a small business, to add an employee. The process to add an employee is very confusing and overwhelming with the state and fed government. Taking the “how do I pay this person” off my plate has been tremendously helpful - and they are very responsive to questions.
Reed S.
Posted
Final Update: After OnPay yet again (3rd time in 2 years) filed/paid our taxes late ($100 assessment by state agency), we have left OnPay for QuickBooks Payroll. This time it took OnPay's tax department 3+ months to respond. I cannot emphasize enough the time you will waste dealing with this company. They are severely understaffed and is structured so that you cannot speak with anyone directly. After two years with OnPay, I can honestly say, we would not use their service if it were offered to us for free. It's that bad. Updated Review: OnPay responded below that issue has been resolved. It has not. Today we received a Final Demand for Payment and Collection Notice from our state's unemployment insurance office. OnPay is now over 3 months late making our 4th Q (2022) payment. We will likely need to file a legal complaint against OnPay to get them off their rear ends. Original Review: Run from this company! We've been with them for less than a year. Software is great, but they are severely understaffed. They filed our 4th Q unemployment insurance report 5 weeks late, causing us penalties and fees. After notifying them, they stated that the queue for getting the problem resolved is 8 weeks! We've since received a second notice from our state unemployment office with additional penalties. I called again and OnPay asked us to pay the penalties and they would reimburse us once they work through their queue of problems. This company appears to be made up of tech people (who do a good job with the software) and a call center that will log your issues ("place you in the queue"). No professionals on site who you can reach if you have a problem. This is not a professional company by any stretch.
Response from OnPay | Payroll + HR· Mar 31, 2023
Hi Reed – We really appreciate your feedback. It looks like we were able to answer your questions and resolve this issue. If there's anything else we can do, please let us know.
Leo W.
Posted
Super professional and efficient!
Rod
Posted
I had to reset my phone and so was unable to use the 2-factor authorisation app. OnPay refused to reset the security to allow me to pay the employees on time, even though I had all the information about the account and had the same phone number they could have used to call me. UPDATE: Onpay have apologised for the problem and re-instated my access (though too late for this pay run), so I have updated my rating to reflect the previous good service that I had received.
Response from OnPay | Payroll + HR· Mar 24, 2023
Hi Rod - We're sorry to hear your experience hasn't been better. It looks like our team tried to contact you to let you know that this issue has been resolved. We can confirm your employees will be paid on time. Security is our top priority, and we want to apologize for any inconvenience this has caused. If there's anything else we can help with, please don’t hesitate to reach out.
Kessa T.
Posted
They're SO much more flexible. I work for a landscaping company so we have workers coming and going all the time. Plus you may not have noticed, but the new year (when I switched payroll providers) comes during winter. Not a big payroll time for landscaping. But because of OnPay I could pay people whenever I had the money available, even just 1 at a time, and not get charged anymore than the number of people paid. Hallelujah! Please note that while I will be reimbursed for this review (or maybe it was entered in a contest for reimbursement) this is my honest opinion. And in fact, I had been planning to leave some good reviews when I got a chance anyway. The only thing the gift card changed was the speed. Oh, and I wouldn't have left it here since I hadn't heard of trust pilot before.
Matthew G.
Posted
My payroll company stopped doing business in America, so I needed to switch. After looking around, OnPay initially looked best. They made the process of switching very easy. Their customer service is very good.
Estrella P.
Posted
It was a very easy experience and the process is very easy every week
Binglin L.
Posted
OnPay's web application is very easy to use. Once I signed up, OnPay employee emailed me information what to do next, what information need to rollover from previous PayRoll company to OnPay. Great Payroll tool! Thank you!
