OnPay | Payroll + HRReviews of onpay.com

The OnPay payroll is very user friendly I was never a payroll processor but was able to quickly learn how to process payroll using OnPay. Most of what I have learned is self-taught but when I reach out to customer service, I always get help from a knowledgeable person.

I have been with Onpay for a year. I was with Patriot Software and they are in business to screw people out of money. It has been fantastic dealing with Onpay and no headaches or drama. I would recommend them to anyone.

STAY AWAY. This company has ZERO ETHICS. I wanted to believe their claim that "transparent pricing is part of our ethos" but it was the exact opposite. They in fact do not include the basics such as registering for withholdings tax and unemployment. Instead, you have to figure it out yourself (which defeats the purpose of hiring a payroll company) or pay their partner company, Middesk, a "small fee" of $99 per withholding registration and $99 per unemployment registration. Soon after giving the onboarding specialist feedback that this goes against their purported no-sneaky-fees ethos, I received an email that the account was terminated. I was perplexed and thought it was a mistake. But then I realized it was some sort of petty statement they were making because I called them out on their unethical business practice. Finding a straightforward and professional payroll company is a challenge. Keep looking and stay away from OnPay!!

My experience with OnPay has been absolutely horrific. I have now received 5 separate tax notices from the SSA and the State of NJ due to the fact that they are not making the appropriate payments and not filing forms that need to be filed. This has become a complete nightmare. Noone at OnPay will respond to my requests for assistance via e-mail or phone. It has taken up hours and hours of time and is still not resolved. I would STRONGLY advise against using this service. It has been an absolute MESS.

Update to initial review: EVEN WORSE. Despite the message below from OnPay, I now (nearly three weeks later) just received ANOTHER two letters from the EDD about underpayments from Q3 of last year when OnPay was managing my payroll. I just wrapped another hour long phone call with the EDD trying to get this fixed. Honestly, it is a nightmare working with OnPay. Save yourself before you start! I used OnPay for nearly a year to payroll one part-time employee for my company and it was a complete disaster. They misfiled so many times that I was getting constant streams of bills from the EDD and now I have a credit with the EDD that it's going to take more than a quarter to get returned. Worse than that, I had to spend roughly 40 hours on the phone with OnPay customer support and the EDD to get it all worked out. All of this for one employee who worked a total of less than 200 hours in the whole year! It was a massive waste of my time and productivity. It would have been simpler to learn to do payroll myself. I switched to a new company in the fall and I couldn't be happier. Save yourself the time and the frustration.

I've had such a great experience using OnPay! I signed up about a year ago and everything about the process was smooth and uncomplicated. Any time I had a question, I would call and get right though and a knowledgeable person would walk me through whatever needed to be done. Highly recommend!

Great company with definite follow through. If they make a mistake, they fix it.

OnPay has been a great payroll service for us. They are dependable and the website interface is easily navigated. Their customer service is wonderful as well, for the very few times I have actually had to use it. A far cry from our previous payroll service. I am so glad we made the switch.