Excellent
312 reviews
OnPay | Payroll + HRHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Growing businesses love OnPay for its flexible payroll and HR. It gets top customer ratings from Trustpilot, it’s PCMag's "Best Value," and named "Best Payroll Software for Small Businesses" by the experts at Business.com. Pay employees in minutes, automate taxes, track time and attendance, and sync payroll to QuickBooks or Xero instantly. Starting at just $49 plus $6 per person each month for payroll, a full set of HR tools, and the option to add benefits in all 50 states — the best value among premium payroll providers.
OnPay | Payroll + HR (onpay.com) has 312 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
312 approved reviews, newest moderated first
AY
Posted
I tried another payroll company and gave up after their process was too complex. Onpay is easy and simple. The interface is user friendly and as any business owner will tell you, they don't have time to waste on troubleshooting payroll
Phil
Posted
Starting up a new company, they have been tremendous setting up payroll and handling taxes. Their customer support is the best I have dealt with any company that I have been involved with over the last 40 years. I would recommend OnPay to anyone.
sfa
Posted
I received a notice that my 940 taxes were underpaid and were incurring penalties. I sent the notice to OnPay with no response. When I asked for an update on the ticket I was told it would be 8+ weeks before someone would respond to me. When I asked to speak to a supervisor I was told they would put in the "request" but couldn't guarantee that someone would call. If I had known how poor the customer service was at OnPay I would have gone elsewhere.
DANIEL L.
Posted
WHAT HAPPENED TO ONPAY???? THEY WERE AMAZING AND HAD GREAT CUSTOMER SERVICE. NOW YOU CANNOT EVEN GET A REAL PERSON ON THE PHONE. THE CHAT BOT IS WORTHLESS. CUSTOMER SERVICE QUITE LITERALLY HANGS UP THE CALL WHEN ON HOLD. HORRIBLE - HORRIBLE - HORRIBLE UPDATE: December 19, 2023 I have opened 3 cases with OnPay after receiving numerous letters from the State telling me that my quarterly payments were NOT being made. Each time, OnPay took the money, but didn't get it to the State??? Each time OnPay assured me that the problem was resolved... it WASN'T. This most recent notice from the State included penalties and fines. If I wanted to make a mess of things, I could have done it for free myself. What a nightmare.
Response from OnPay | Payroll + HR· Apr 19, 2023
Hi Daniel – We appreciate your feedback regarding your experience. It looks like our team was able to reach out with a resolution. If there's anything else we can do, please let us know.
Anonymous
Posted
OnPay has been very user-friendly, even for my employees using it who are new to payroll and tax responsibilities. The customer service OnPay provides is 10/10!
Family V.
Posted
We have been with OnPay for only one quarter. However, during that time the service we've received has been stellar. Help is always a phone call away. I've not experience long on-hold times at all, and the representatives have always been courteous, understanding, and knowledgeable at addressing my questions. We are very happy to have switched from QuickBooks payroll and have saved a lot of money, and they helped make the transition easy.
aP
Posted
Onpay is very affordable for our nonprofit with one paycheck. Their customer support has been easy to access and very helpful when we needed it, and it is a relief to know all our taxes and fees are being paid properly to the fed and state government so we don't have to try and figure out all those details. We have been using it for 3 months now and are very satisfied.
Xiaohong Y.
Posted
It is very easy for me to handle the payroll.
