Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Robert B.
Posted
Olivia was great and fast responding to my questions and concerns of a new customer and order. Olivia's instructions was clear and easy to follow. This was a easy process from start to finish to place a lens replacement order for my own frames.
Ay L.
Posted
Bibi was so great at helping me! Got a great deal from the website and cant wait to receive.
Jack
Posted
I had to redirect the shipment of my glasses at the last minute. 3 emails later and Dornio had my glasses on their way to me. Awesome customer service.
bernadette M.
Posted
Absolutely amazing and helpful
Alec S.
Posted
Danea was great. Very friendly, clear and concise communication. All questions and concerns were addressed to satisfaction.
mzayec
Posted
Dornio, quickly and professionally resolved my order issue in minutes. Awesome!!!!
Sierra H.
Posted
My request was handled promptly and the person was very polite. Karielle was her name.
Carolyn M.
Posted
I needed to quickly get a copy my purchase receipt from LensDirect. I emailed them (not expressing urgency or the reason for my request) but Warren Lewis, after asking for some verification items, quickly responded by providing an FSA invoice displaying all the items I needed to give for reimbursement!! Thanks, Warren, for excellence in service!!
