Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Christine S.
Posted
I had a few questions on shipping my glases for lens replacements. Bibi was fantastic! She answered my questions efficiently and even followed up to make sure that I knew about some things we did not discuss. Excellent customer service combined with care!!
AdobeSoapCo
Posted
Bibi was incredible!
Todd Hammill - Wired2Fish, I.
Posted
Had a problem with a prescription and Sheena reached out and we were able to get if fixed right away so it didn't hold up an order. Great customer service!
Jaydeebear
Posted
Thank you Karielle Fowell for your prompt response to my concern. You have resolved the issue right away. You are amazing. Lens direct is a very good and trusted company and they have the best customer service. Shout out again to Karielle😁
Holly R.
Posted
I needed assistance with payment options, Dornio was very kind and helpful. I was worried that I would not get my order at all, if the payments were not made correctly. Dornio walked me thru the entire process. I am so relived and happy with the great customer service. Thank YOU, Dornio !!!!!!
Teresa D.
Posted
I just wanted to say a big thank you to Sheena for her great customer service and most importantly her quick response to my message!
J G.
Posted
Bibi very quickly responded and resolved the order issue I had.
Colleen C.
Posted
Olivia helped me quickly and efficiently resolve my issue. Super nice and just the ideal of what a customer service experience should be! THANK YOU Olivia!!
