Great
463 reviews
IdentityIQHonesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
463 approved reviews, newest moderated first
Julian
Posted
The representative was very helpful in know of the IQ system.
Response from IdentityIQ· Oct 4, 2024
Thank you for sharing your experience with our Customer Care Center, Julian! We're always happy to assist.
Tonya G.
Posted
Somehow they got my credit card info and tried to charge me a monthly fee that I never agreed to. I had never heard of the company until my bank caught the fraudulent charge.
Response from IdentityIQ· Oct 4, 2024
We are unable to locate a membership account using the information provided. We do work with third parties that offer our services. Please contact Customer Care Center at 877-875-4347 for assistance.
Derrick C.
Posted
I had a great experience speaking with Mark because he was so relatable and informative which help me better make decisions with my situation in regards to any other steps i needed to take. His suggestions and his life experience firsthand help me with decisions i needed to do from this day forward.
Response from IdentityIQ· Sep 19, 2024
Thank you for your review, Derrick! The experts on our Fraud Restoration Team are always happy to assist!
Requel M.
Posted
I'd leave zero if I could. When I went to login to close the account it wouldn't let me login. It said the info I had given was incorrect so they charged me a membership fee. I called them and gave them the SAME exact info and they pulled up my account and said they don't do refunds and if I had called sooner they would have logged me in. I explained what happened and was just told no refunds I can close the account though. Then they made it difficult because instead of just closing it like I asked they kept trying to sell me cheaper products. Why would I want anything from you when you steal and won't listen?
Response from IdentityIQ· Sep 9, 2024
Hello Requel, we are unable to locate your account based on the information provided. We offer trials that must be canceled within the agreed-upon time. Members have two predominant methods to cancel their services. This can be done by calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member website. Please call our U.S.-based Customer Care Team at 877-875-4347, so we can assist.
Sharon A T.
Posted
Before I spoke to Kim today I was extremely agitated about this situation which seems never ending and multi headed. When I feel one head has been lopped off another sprouts up. Kim has a wonderfully soothing effect on me which calms me down. Her guidance is what I want and need to move forward on my end. Without her I would truly be lost.
Response from IdentityIQ· Sep 9, 2024
Thank you so much for your glowing review, Sharon! We're delighted to hear that Kim provided you with helpful and supportive assistance. We're thrilled to have you as a satisfied member!
Dana B.
Posted
If I could give a big goose egg I would. These are unscrupulous people. I did not authorize $35 be taken from my account!!!! And when I said I wanted whatever subscription I supposedly had.. cancelled… I was told no refunds!! Because fees were incurred! The money was taken 2 hours ago!!! What fees can be incurred in 2 hours??? Or less!!! Watch out when you go to check on your credit by the big 3 agencies.. they are in bed together. Buyer beware!!!
Response from IdentityIQ· Aug 28, 2024
Hello, Dana. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We have a record of your call on Aug. 22, 2024. Our team also reached out to you on Aug. 26, 2024, and Aug. 28, 2024, via phone and text, to assist you with your request. Please contact our Customer Care Center at 877-875-4347 if you need further assistance.
Ashley
Posted
EDIT: Raising to 3 stars because EVENTUALLY they quit contacting us. I still have no clue where they obtained our information. First of All, I never signed up for IdentityIQ. They confuse my email address with my husband's name. I have told them repeatedly neither one of us ever signed up for IdentityIQ and therefore, they should not have any of our information. They repeatedly email me under my husbands name claiming I need to call them, but I feel that is unnecessary considering we never reached out to them first. I thought it was a scam at first, but after researching the company, it isn't a scam but they are certainly obtaining people's information through illegal manners and harassing us and refuse to remove our information from their database.
Response from IdentityIQ· Jul 31, 2024
To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We do have third-party partners who offer our services. However, these partners are required to be transparent about our memberships. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. Our customer care phone number is 877-875-4347. Please call us, so we can assist.
Liana L.
Posted
I enrolled in IdentityIQ at the recommendation of a third party, despite already having a fraud and credit monitoring subscription with another company that I have been satisfied with. After five months, I made the decision to cancel my IdentityIQ membership due to my existing subscription providing multiple FICO scores as opposed to just a VantageScore. Additionally, I was disappointed to discover that the previous representative did not cancel my membership as requested, which reflects poorly on the company. However, the most recent rep did and I received an immediate cancellation email.
Response from IdentityIQ· Jul 31, 2024
Thank you for your review, Liana. Please call our Customer Care Center at 877-875-4347, so we can assist.
