Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile reviews

391 approved reviews, newest moderated first

KEITH
Posted Mar 28, 2026
I don’t think you can
I don’t think you can
Response from Gen Mobile· Mar 30, 2026
Hi Keith, our team can take a closer look at your account to better understand your experience and provide guidance.
Report
MORGAN
Posted Mar 27, 2026
The service can be extremely slow at…
The service can be extremely slow at times and some functions on the phone have suddenly stopped working. The button that turns the phone off and on doesn’t work, so I can’t light the screen unless I plug it in or get a notification.
Response from Gen Mobile· Mar 27, 2026
Hi Morgan, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Report
MARY
Posted Mar 27, 2026
Great service
Good service
Response from Gen Mobile· Mar 27, 2026
Hi Mary, thanks for your review. We're glad to hear your experience with Gen Mobile has been smooth so far. We're always here to help if you need anything.
Report
Brandon H.
Posted Mar 27, 2026
Free service and good customer support
Free service and good customer support
Response from Gen Mobile· Mar 27, 2026
Hi Brandon, thanks for your review. We're glad to hear your experience with Gen Mobile has been smooth so far. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Report
GREGORY
Posted Mar 27, 2026
Drop call and dieing phone
I continue to experience drop calls, and moments to phone goes dead
Response from Gen Mobile· Mar 27, 2026
Hi Gregory, we’re sorry you’re experiencing this issue. Our team can reach out to help troubleshoot and see what might be affecting your service.
Report
JESSICA
Posted Mar 27, 2026
my phone was stolen theagent i spoke…
my phone was stolen theagent i spoke with was very un helpful here i am 3 weeks later going o attempt to get this stright
Response from Gen Mobile· Mar 27, 2026
Hi Jessica, we’re sorry to hear that! Our team can reach out to review your situation and walk you through the available options.
Report
Janie
Posted Mar 27, 2026
The worst phone company...
Paid for an upgraded phone from a street agent and it barely holds a charge and takes forever to charge. I called customer service and they said I have to pay to send it back and for them to send me a replacement. Which is 7-10 days for them to receive it and an additional 7-10 days for them to send one back. This is ridiculous! I can't even get a refund for all the money I spent.
Response from Gen Mobile· Mar 27, 2026
Hi Janie, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Report
CAROL
Posted Mar 27, 2026
My phone off
My phone off
Response from Gen Mobile· Mar 27, 2026
Hi Carol, sorry you’re experiencing this. Our team can reach out to review your service and help identify what might be going on.
Report