Aon Affinity Travel PracticeReviews of aontravelclaim.com

AON ASKED REASONABLE QUESTIONS,AND PAID PROMPTLY.

Prompt response and pleasent interaction

It was easy to process a claim. The timeline for payment was short. Overall, it was a great experience.

Aon Affinity put to much pressure and followup on me to prove my claim. Globus, our travel company, who uses Aon Affinity should have given Aon Affinity information that all on July 19, 2024 all flights were canceled worldwide. I had to prove my claim item by item. Aon also knew as well as millions of other people that all flights were canceled for several days because of a airline software problem. Both companies are at fault for me being disgusted with them. Hours of my time was burned up because neither Aon Affinity or Globus had a contingency plan for this type of problem. I got my money back eventually but I ,the customer, got the short end of the stick because of all the time I had to put into this issue. I also feel that Aon Affinity should not have been dragged into an issue that Globus should have handled themselves. Globus came out the big winner. It took me a good six weeks to resolve this issue of getting my money back. On top of all this, Aon Affiniy, DID NOT refund me the money I paid for the trip insurance ($718.00). Why? I lost $718.00 which is not a small amount of money in today's economy.

We had to cancel our cruise because of illness. After making a claim for a refund, we filled out all of the forms required, had Dr. fill out his form and we received a full refund with no questions asked.

I had purchased travel insurance from Aon Affinity Travel Practice for a two-month cruise from New York to Europe and back. During that time I contracted a severe urinary tract infection. I visited the medical office and was treated both by intravenous and oral antibiotics. My bill came to $2365.00. I filed a claim when I returned home and heard from the company shortly thereafter that the expense was approved. I got a refund within two months.

It was fast and easy. The online form to fill out was very easy to understand and complete. Refund response was quick and money refunded quickly.

We had to cancel our trip due to medical reasons. I submitted all the paperwork including my doctor's statement. We are almost a month after I submitted and nothing has changed. They have told me for 3 weeks that they sent for more information from my doctor. Doctor's office has never received it. They know us there so they have been watching for it for me. Today, I called again and doctor's office still hadn't received anything. I called AON (AGAIN) and got the same response , that the doctor hasn't sent the info. This time, I wanted the fax number for AON and what info they need so I could get the doctor to fax it to them. I called the doctor's office. I gave them the number and what info AON wants. The person said , "Hold on a second. I need to print the records out so I can fax them today." We shall see what happens now and how it's my fault or my doctor's fault. Not pleased at all.. If I get help on this, I will definitely change my rating. We did our part by paying a lot of money for this insurance.. Now, It's AON's turn to do their part.