Excellent
599 reviews
Aon Affinity Travel PracticeHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
Vregan
Posted
The refund process was easy to navigate for us during a difficult health time. We received refund effortlessly
Response from Aon Affinity Travel Practice· Feb 14, 2025
Easy and fast for you, that is what we are striving for. Thank you for leaving your review.
Hans K.
Posted
Three days before we were to leave on a cruise ,both my husband and myself were diagnosed with Covid 19.We notified the Cruise line who referred us to Aon Affinity.The customer service person was very helpful explaining that we have to provide proof and the procedure we had to follow. The on-line steps were too hard for me so they allowed us to fax the Doctor's statement. Once the received the info we received our refund within a week. A clean and sufficient process. Excellent service. Thank you.
Response from Aon Affinity Travel Practice· Feb 14, 2025
Thank you for taking the time to share your experience Hans. We especially appreciate your feedback!
Linda
Posted
Very easy online claim submission; prompt response & reimbursement without any questions, concerns. Full reimbursement via US Mail received.
Response from Aon Affinity Travel Practice· Feb 13, 2025
Thank you Linda. We are thrilled to hear your description of our claims process as very easy.
David
Posted
Process was easy and straightforward. Claim was paid within less than a month after filing. The fact that the claim was filed shortly before and paid only days after Christmas only serves to increase my satisfaction.
Response from Aon Affinity Travel Practice· Feb 13, 2025
Hi David. Thank you for sharing your experience. We love hearing you felt the claims process was easy and straightforward.
miguel G.
Posted
great service and very professional
Response from Aon Affinity Travel Practice· Feb 13, 2025
Thank you Miguel. We appreciate you sharing your experience.
Chris W.
Posted
Once I had submitted the required forms and doctor's statement, my claim was quickly resolved.
Response from Aon Affinity Travel Practice· Feb 13, 2025
Thank you Chris. We are happy to hear your claim was resolved quickly.
K.B.
Posted
After nearly 30 years of purchasing travel insurance, my fear of having to file a claim and fight to receive a equitable settlement proved to be unfounded, at least with this company. I woke up in a hotel in NYC the day prior to our cruise departure and based on past experience, told my wife we were not going to be cruising the next day. During the train trip home I was evacuated from the train by ambulance and admitted to a hospital with what turned out to be pneumonia. After recovering from that, I began the tedious task of filing a claim. As it turned out the process was much less difficult than I expected. There was no back and forth with the insurance company, no "we will not pay unless.... The claim was settled and paid in less than two weeks. Very impressive. It is unlikely I will ever be able to utilize Aon again as I believe my travel and cruise days are over but ever I do have the need to purchase travel insurance I will not hesitate to purchase it from Aon.
Response from Aon Affinity Travel Practice· Feb 13, 2025
Thank you very much for sharing your experience.
Jeanette
Posted
Received refund promptly after submitting Dr paperwork
Response from Aon Affinity Travel Practice· Feb 13, 2025
Thank you for your review Jeanette.
