ZendeskReviews of zendesk.com

I hate that unemployment uses Zendesk, I receive multiple emails from unemployment saying more info needed please see column below and absolutely nothing. The reply is always empty and it has caused numerous issues getting my benefits. You suck and I will Bad mouth you until you loose money like you did me.

I ordered a Pallet of Amazon returns. Nothing has appeared & Zendesk keep assuring me it has been delivered. They told me to get in touch with Post Office,they know nothing of the pallet. A total confidance trick. Have asked for my money to be returned ,thats about as likely as China winning ice hockey gold medal at the olympic games this summer.

Zendesk is Rentola, Be aware if these two,.., as far i know. I am sure these two has a more dodgy names, Be aware. Nothing happened to me, but shortly will happen to them. Stay tuned. Promise is promise, will be done,

Seit Mitte Mai E-Mail-Verkehr. Permanente Weigerung eine Rücksendeadresse des Verkäufers für das defekte Produkt mitzuteilen. Statt dessen wird man aufgefordert ein Video anzufertigen in dem das Problem dargestellt wird. Man hat das Gefühl mit einem Bot zu kommunizieren. Finger weg von jeder Firma, die ihre Kundenbetreuung an Zendesk auslagert!

Zendesk a simply awful customer experience! In responding to a recent dispute with Wish.com (another one to avoid) at first Zendesk seem helpful saying they will sort the issue then when they get to the point they can't, all you get are standard worded emails, then finally an email stating 'your account is blocked' due to 'company policy' and then they ignore every future communication asking for more detailed information on how to resolve. It's like saying 'our company policy is to steal your money without a proper reason'. You can't phone them to discuss and it leaves you extremely frustrated because you can't get a properly reasoned response, so you don't know where you stand. So my strong advice to any company considering hiring Zendesk for their customer service representation is don't, you will lose customers as a result. Zendesk is disreputable, so also beware of dealing with any companies who use them (especially Wish.com)

There is an example of high customer service (Amazon), then there is low customer service (Zendesk). Absolutely atrocious customer service, finger-pointing, immature, don't care at all -- nothing makes you want to run, run, and RUN the other direction!!

Made handling customer requests so much easier! A very happy customer

Never sent us a renewal email, simply took over £230 again even though we told them we want to cancel our two accounts