Bad
725 reviews
ZendeskHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Zendesk is the next-generation AI-powered support solution with built-in ticketing, conversational messaging, live chat, and more designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk uses AI to helps businesses handle more interactions, increase customer satisfaction with personalized support, and decrease costs to free up time for agents.Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.
Zendesk (zendesk.com) has 725 customer reviews on Rated Honest, with an average rating of 1.6 out of 5.
725 approved reviews, newest moderated first
Max van L.
Posted
Wij hebben Zendesk 1,5 jaar gebruikt. Dit naar grote tevredenheid. Helaas is onze workload te klein waardoor het overbodig was. Toen ons abonnement verlengt werd voor 1 jaar en we eigenlijk alweer moesten betalen omdat we te laat waren met afzeggen, hebben ze dit na 2 mailtjes kwijt gescholden en ons bedankt. Dat is nog eens service.
Pawel
Posted
Zendesk makes managing customer support simple, organized, and efficient.
Response from Zendesk· Jun 24, 2026
We're so glad Zendesk helps make your customer support simple, organized, and efficient! Thank you for your kind words.
Michelle
Posted
Gosto muito do João como nosso gerente de sucesso, pois ele é bem didático e realmente preocupado com nossa experiência. Juntamente com a Carolina, nossa gerente de contas, nos sentimos completamente bem atendidos em nossas demandas e questionamentos.
Johannes B.
Posted
am 26.Mai Zendesk einmalig genutzt um PDF in Word zu konvertieren. Preis 0.50 Cent!! Eine Woche später Abbuchung auf meiner Kreditkarte von 39.99Euro. Schamlose unseriöse Machenschaften, und Zahlungsdienstleister wie PayPal geben dem noch Vorschub. Eine Authorisierung meinerseits über den Betrag mit meiner CC hat es nie gegeben. Hände weg von ZEN Desk,PDF Guru u.a.
raoul G.
Posted
Das ist kein Kundenservice. Generische KI antworten verärgern die Kunden und machen Kundenbindung unmöglich. Falls Ihnen etwas an der Nachhaltigkeit Ihres Unternehmens und Ihrer Marke liegt - nutzen sie nicht Zendesk.
David F.
Posted
Never replied to my inquiries, ignored my attempt to request a reply. We are canceling our services with Zendesk.
Response from Zendesk· Jun 23, 2026
We're sorry that we didn't get back to you sooner. Dropping the ball on your inquiries is not the standard of service we hold ourselves to. We'll take this as feedback to make sure this communication gap doesn't happen again—you can also send us an email at [email protected]
Jerry W.
Posted
Biggest scam out there! Secretly charged my account $40.00 and keep promising a refund, but never send it! Piece of crap company that needs criminal charges levied against them!
Nicolas H.
Posted
2026 really not started well. I received poor support, faced bugs, and my account manager left Zendesk with no introduction to the new person who will take over. When trying to reach out to the support I had to fight with an AI bot who was "happy to help me" with my request to churn the contract. After escalating, I finally received some attention and help. Let see how things move from now. I really hope things will stay like this now and that it is not a temporary attention as the contract renewal is coming.
Response from Zendesk· Jun 23, 2026
We appreciate you bringing these issues to light. We are actively restructuring our client handoff protocols today to ensure that when account ownership changes, your service standard doesn't drop. Your feedback is driving that immediate change.
