Great
740 reviews
Yesoul FitnessHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At Yesoul Fitness, we're passionate about revolutionizing the way you approach health and fitness. By leveraging the latest technology, we offer a range of smart fitness equipment and interactive training solutions designed to make your workouts more efficient, engaging, and accessible. Our products seamlessly integrate with mobile applications to provide you with personalized fitness guidance, real-time feedback, and a diverse array of online classes that cater to different fitness levels and preferences.We believe in combining high-quality hardware with innovative software to create a holistic fitness experience that motivates you to lead a healthier lifestyle, regardless of where you're starting from. Whether you're a seasoned fitness enthusiast or just beginning your journey, we provide the tools and support you need to achieve your health and fitness goals. At Yesoul Fitness, we're more than just a brand; we're a community dedicated to helping you become the best version of yourself.
Yesoul Fitness (yesoulfitness.com) has 740 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
740 approved reviews, newest moderated first
Jacob W.
Posted
I’ve had my yesoul bike for a little while now and I can say I’m very impressed on how good it is. The ride is smooth,quiet,and comfortable. And the bike is a very good quality bike. The assembly was very easy and the app is easy to use as well.
ricky C.
Posted
Hi purchased the G1m bike and screen. it arrived with a leg bracket damaged, the part that attached the leg to the feet bracket is bent. i have tried speaking with them online but no one is ever online to talk to. i have sent 2 emails with no reply. this is getting really frustrating as its a Christmas present
Response from Yesoul Fitness· Dec 11, 2025
Hi Ricky, We sincerely apologize for the inconvenience caused by the damaged leg bracket. We understand how frustrating this situation must be, especially with it being a Christmas present. The damage may have been caused during shipping, and we truly regret that this occurred. To resolve this, we encourage you to file a claim through Route for the shipping damage. Rest assured, we will take responsibility for the after-sales support and ensure you receive the necessary assistance to get the part replaced as quickly as possible. Thank you for your patience, and we’ll work to get this sorted for you as soon as possible. Best regards, Yesoul
Nicole
Posted
Mein Yesoul Bike ist gestern angekommen und ich konnte es direkt aufbauen – das ging wirklich super einfach. Werkzeug, eine Anleitung in mehreren Sprachen und sogar Zubehör wie HDMI-Kabel für Apple und Android waren direkt dabei. Die Lieferzeit war zwar etwas länger, aber der Kundenservice hat das absolut ausgeglichen: sehr schnelle Antworten, hilfsbereit und wirklich kulant. Der Aufbau war unkompliziert und die Qualität des Bikes ist echt top. Ich bin insgesamt sehr zufrieden und kann das Yesoul Bike absolut weiterempfehlen!
Craig R.
Posted
Ordered the G1M Plus, dispatched on the 28th Nov and like other reviews on here the tracking doesn’t work and the delivery has gone missing. YESOUL blames the courier and has done nothing about it, stopped replying to my emails so I have now had to raise a case with PayPal to get my money back. AVOID. Order UK#YESOUL4895 ————————— EDIT AFTER RESPONSE Got an email saying my shipment is definitely lost, not sure whether or not that’s true given the other reviews on here, but I have requested a full refund and received NO response. My case with PayPal will hopefully be resolved, but this company is not to be trusted.
Response from Yesoul Fitness· Dec 11, 2025
Hi Craig, We sincerely apologize for the trouble you’ve experienced with your G1M Plus order. We understand how frustrating this must be, and we are truly sorry for the inconvenience caused. Please rest assured, we are currently investigating the issue with the courier. If the parcel has indeed been lost, we will arrange for a replacement to be sent out to you immediately. Due to the high volume of shipments during this busy season, there have been occasional delays or issues, but we are doing everything we can to resolve this as quickly as possible. Thank you for your patience, and we appreciate your understanding as we work through this matter. Best, Yesoul
Matthias
Posted
Super Serviceteam! Die Lieferung hat sich ein wenig verzögert. Der Artikel ist Top u. vom Serviceteam bekommt rasch eine Antwort.
David M.
Posted
When I first got my Yesaul exercise bike I was impressed with the build quality and it was easy to put together. However after 12 days the screen broke. I contact the seller but he would not replace the screen. I then contacted Yesaul directly. They would not honour the guarantee as I didn’t buy it from one of their outlets. Very disappointed with the lack of service from the company and will not be buying anything from them again.
Response from Yesoul Fitness· Dec 11, 2025
Hi David, We’re truly sorry to hear about the issues you’ve encountered with your exercise bike and screen. Could you please provide us with your order number so we can investigate the matter further? Once we have the details, we’ll work on arranging a replacement for the screen if necessary. We take all customer feedback seriously, and we are committed to resolving this as quickly as possible. Thank you for your patience, and we look forward to getting this sorted for you. Best, Yesoul
Carole K.
Posted
Love my new bike. Easy to use and very sturdy. Customer service were great when contacted regarding my order. Very prompt response Would highly recommend.
CONNOR M.
Posted
Just got our YeSoul T3S Plus Treadmill and so far it’s been a great experience and great quality product. Customer service is also very quick and really helpful.
