ViasatReviews of viasat.com

Il servizio del Customer Service B2C è pessimo, con personale scortese che non risponde alle domande del cliente, continuando a parlarci sopra senza prestare attenzione alle richieste, con la pretesa di avere comunque ragione e basta.

Is there a place to put negative stars here somehow? All I can say to potential customers is RUN AWAY! DO NOT GET VIACRAP INTERNET. It’s super slow (even by rural standards where the bar is low), it’s expensive, and it’s extremely unreliable the second there’s even a breeze, raindrop or snowflake in the vicinity of the stupid dish. The speeds you get are HALF of what you pay for and what’s promised on a good day. It’s also over $200 per month for a measly 300GB of “high speed” data, and when you blow through that in like 3 days, the speeds CRAWL at best. AND if you want to break your contract because you’re so frustrated you’ve decided to break down and get “Rip Off of the Century Link” to bring conduit from the road to your “rural” house for an ungodly sum of $3K+, you have to pay $15 per month left in your contract to stop the Viacrap torture. The fact that this is the only option for many people living in areas considered “rural” is borderline criminal, and definitely discriminatory. I can’t run my business, my kids can’t reliably access the internet to complete schoolwork, and nobody can stream anything-even YouTube stalls and buffers! Worthless. Completely worthless! It’s 2024 and we can’t be better than this? WE DESERVE BETTER! As my Grandma would say—Shame on you Viasat. Shame.

Acquistato un apparato nuovo di Viasat 2s con contratto per 24 mesi molto caro.La centralina dell'apparato viasat si è rotto dopo pochi mesi con il fastidio di lasciarla in un officina autorizzata per vario tempo, ordinare il pezzo in quanto in garanzia e ritornare per il montaggio.Si è rotta nuovamente superato il 24° mese da poco.Avevo pagato il rinnovo per ulteriori 24 mesi molto costoso senza scontistiche.Ho chiesto se potevano cambiarmi la centralina in quanto anche secondo il mio meccanico di fiducia era una centralina usata e si sono letteralmente rifiutati dicendo che avrei dovuto acquistarla a mie spese comprese spese d'istallazione.Servizio clienti inesistente, uno scarica barile di continuo.Invio subito mail e pec di disdetta contratto, chiedendo rimborso dei 23 mesi non usufruiti del servizio avendo dopo molti giorni risposta con esito negativo.Rivolto al mio legale di fiducia girandogli tutte le condizioni contrattuali, mi consiglia di lasciar perdere previo spese per affrontare una causa in quando la loro politica e condizione contrattuale prevedeva i pagamenti anticipati e non rimborsavano in caso di risoluzione contrattuale.State alla larga da questa azienda Viasat spa perchè sono cari,offrono servizio pessimo e non hai nessuna garanzia.Ho fatto installare un antifurto sonoro e gps con app e mappa scaricabile su ogni telefono marca cobra vodafon gps.È una bomba.Paghi solo una volta e per sempre.Ottimo compromesso.Diffidate diffidate e diffidate dalla Viasat.Pessima esperienza.

Molto scortesi al telefono

ViaSat was the worst decision I’ve ever made. The service is horrible and metered. I lost connection during meetings and had many issues trying to do my job on this internet service. Honestly, I recall having a faster connection with dial-up in the 90’s. Sadly, there are very few choices if you live in a rural area, but I recommend T-Mobile, a hotspot, or any other service provider. Unfortunately, I was not of sound mind when I signed with ViaSat and I have to accept that mistake. I hope this review saves someone else from being a victim of ViaSat. The poor decision to take their pitiful service cost me over $1,000. I had to pay for another provider in order to have an internet connection. Now, I still have to hire someone to remove ViaSat’s satellite dish from the roof of my rental and repair that damage (yeah, they leave the dish behind for you but you gotta disconnect some piece of it and return it or they charge you for that too). On top of all the fees, the inconveniences, the poor connection, terrible customer service, now that I’ve cancelled, ViaSat is charging me an additional “early termination fee” for terminating a service that did not work. PLEASE PLEASE DON’T DO BUSINESS WITH VIASAT! If I can save one human being from this emotionally and financially draining experience, the money ViaSat cost me will be worth it..

**I've never had Viasat's service!** However, when i called customer support to get my availability and plan information options for my address, the man i had been speaking to pushed me to move forward- unwillingly on my part- several times with credit checks and satellite placement inspections at my home and such. He became impatient with me for saying I'm only gathering my options with all providers that could potentially service me, and i don't want to move forward with any next steps beyond hearing service plans and basic questions. His impatience was unwarranted, yet I was patient with him the whole time, up until he interrupted my attempted explanation a few different times, telling me satellite is my only option- which is a lie- and i should just get the small package plan now and i can upgrade if i need to. "You don't have any other option, only satellite" he said repeatedly in an exasperated tone. I refused, and explained I'm going to investigate my options for myself. Then his manager abruptly came on and got impatient immediately with me and i explained to her the same thing. She asked "what my problem was", and i explained that i don't want a service provider telling ME what MY options are, especially how it conveniently favors them; I'm going to investigate my options for myself. The conversation cycled twice, and she said "Ok, good bye, good luck." Customer service, and/or sales, is atrocious! I will never get their service. **I do not know what their Internet service is like.**

Dopo 2 anni mi costringevano al cambio dell apparecchio con un contratto obbligato di 3 anni ed un costo esoso, non mi era stato reso noto quando l ho istallato, una politica vessatoria infatti ho chiuso con loro per sempre

Worst Internet service providers you will ever encounter or experience. There’s nothing positive to say. Absolute shambolic business. You will pay an astronomical amount of money only to receive the worst internet service. Stay away from this business.