Poor
747 reviews
ViasatHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on Rated Honest, with an average rating of 2.8 out of 5.
747 approved reviews, newest moderated first
Ron P.
Posted
This company is a total joke. First time my internet went out took 7 days to get a service tech out here. I called today internet's not working no appointments available, we'll have somebody from the company Viasat call me within one business day to set up an appointment.
Gregory B.
Posted
Good internet service. VOIP can be spotty sometimes, but without satellite internet we might not have internet here. Cellular signal is next to non-existent here as well, and the phone companies (land lines) abandoned us years ago. So, 4 stars - could be better, but it's pretty good and great to have. We've had Viasat for a number years now, so the single date for our "experience" would be better as about a 5 year date range, but that wasn't an option.
Doreen
Posted
Your service is OK sometimes it’s a little slow. You know you get that circle to death rolling around, but I’m not sure if it’s part of the app itself or your service but other than that I’m pretty happy with it. I wish we can lower the price for a senior citizen just a little bit more thank you.
Donnie P.
Posted
Good service easement easy payment plans if you call the office they always answer your question to the best of their knowledge if they can't answer it they find somebody that can help with it I appreciate that
Sue P.
Posted
Excellent repair service from set up to questions. No interruptions in remote area. Reasonable cost with options on service.
Karen
Posted
I have the space I need. I do not game, and only a little streaming, but I am kept informed when my time is running out, which doesn't happen often. I am happy with the service.
John
Posted
Called customer service and was given a price to upgrade my service but then received the new bill and it is more. I'll make one more call to try and get it corrected.
Lisa
Posted
Viasat does a pretty good job with customer service and tech support, and the product itself has improved considerably. I have 4 stars instead of 5 as sat internet in general just isn't where it could or needs to be yet.
