Average
256 reviews
The Real Leather Co.Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to bring timeless style, premium craft, and smart design to professionals. We offer minimalist luxury goods that match discerning tastes.
The Real Leather Co. (therealleathercompany.com) has 256 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
256 approved reviews, newest moderated first
Stephanie T.
Posted
I had a return and Rigelle was extremely helpful and kept me informed every step of the way. I was highly impressed with their customer service and support.
Response from The Real Leather Co.· Jul 5, 2025
Hi Stephanie, Thank you for your kind feedback! We value your trust and are glad we made the experience smooth. :)
Patrick
Posted
Customer service is awesome (thank you Anne) she really went to extraordinary lengths to keep me informed of every detail during the transit of this totally awesome leather bag. The bag arrived exactly as promised, and is absolutely beautiful. It looks identical to the photograph on their website, no surprises. I am so impressed with the quality of the leather. It's really a good feeling to receive something you order online without being able to physically see it and receive it and it's even better than you hoped for. Great product, great customer service, and great pricing. I will definitely purchase more. Happy customer
Response from The Real Leather Co.· Jul 5, 2025
Hi Patrick, Thank you so much for taking the time to share your wonderful feedback! We are so happy to hear that the bag exceeded your expectations and that you were happy with the support you received. :)
Michele Van Z.
Posted
Ordered and paid for a father's gift computer case. $450. Never received any updates nor shipping confirmation. The only emails I received was your order is in process. I have so far submitted 3 requests, they do NOT have a CS #. Update: Father's day gift was received the day after father's day. Ann apologized and followed up several times. The bag is nice.
Response from The Real Leather Co.· Jul 7, 2025
Hi Michele, Thank you for sharing your feedback on the day you placed your order. However, we did not receive any requests from you until June 12. We can see that your order was delivered on June 16, and we appreciate you confirming that by updating your feedback.
G
Posted
ANNE sent me a brand new bag at only the shipping cost.
Response from The Real Leather Co.· Jul 5, 2025
Hey G, Thanks for dropping by! Enjoy your new bag!
Elizabeth C.
Posted
The product is outstanding and great quality! Rigelle was highly professional and very kind. I appreciated her attention to detail and prompt email responses.
Response from The Real Leather Co.· Jul 5, 2025
Hi Elizabeth, We are thrilled to hear that you enjoy the product and its quality. We will pass your feedback on to Rigelle, as it will surely brighten her day. :)
sridevi C.
Posted
Thank you so much for refunding the amount for the 5% difference in the discount. A happy customer. I am happy with your customer service.
Response from The Real Leather Co.· Jun 9, 2025
Hi there, Thank you for your kind words! Your satisfaction means a lot to us. :)
Irvin
Posted
I was initially on the fence about making this purchase (the Man Bag), but I am glad I did. If you're anything like me, your pants pockets are filled with the daily necessities like sun & reading glasses, keys, wallet, etc Not to mention a pocket knife, cell phone, and if you practice your first amendment rights, then there's that. The Man Bag gives me a compact, but spacious and classic rugged (dark brown) looking option to effectively carry the things that I need throughout the day, without overloading my pockets. It's easy enough to throw in the car and access what you need as you need it upon exiting the car, or utility enough to grab and go using the hand or shoulder strap. Shipping took a bit longer than I had anticipated from the time of order (about 2 weeks), but the quality and utility factor more than made up for the wait. Additionally, Rigelle in customer service was a tremendous help, providing me with requested updates regarding my order when I was concerned about the timeline. I would recommend to others if you are considering & would order again without a doubt. More time is needed to see how well it ages with wear, but so far I am pleased.
Response from The Real Leather Co.· Jun 9, 2025
Hi Irvin, Thank you so much for your thoughtful and detailed review! We're really glad to hear that the Man Bag is meeting your everyday needs and helping lighten your pocket load while keeping things stylish and practical. Thank you for your recommendation — we’d be honored to have you back anytime!
William Castillo J.
Posted
Great customer service. All my questions were answered in a timely manner.
Response from The Real Leather Co.· Jun 2, 2025
Hi William, Thank you so much for your kind words! We're glad to hear that all your questions were answered promptly.
