The Real Leather Co.Reviews of therealleathercompany.com

Anne was very friendly and made sure to let me know my needs were important and would be handled as soon as possible and with the greatest care possible.

Despite the delay, the parcel arrived, and in perfect condition. Well done on the product; it looks great and I love it. On the customer service side, you have done an exceptional job, Anne. I think it’s important to highlight this: it is thanks to you that I was able to wait three weeks for my parcel and still trust in the legitimacy of your company. Thank you, Anne, you are amazing. A couple of points for your managers and CEO: Please stop flooding potential customers with constant emails and newsletters. A top-quality product attracts people on its own, you don’t need to harass them with promotions and emails every two days. Your product’s quality speaks for itself. Regarding delivery lead times, if you can’t guarantee them, please don’t display them. It is very frustrating for customers when expectations are set and then not met, it damages trust and credibility. Anne, you are the last line of defence for your company, and you hold that position brilliantly. In the end, the business makes money because of the product, and because of you. Nothing else. Marketing alone means nothing if customer service isn’t there to back it up. Thank you again, Anne. I’m sure I will buy something else from your company sooner or later, because I love the product, and your outstanding service.

Anne was incredible. Kept me informed all the way through my exchange, I could not be more satisfied.

The ease of reviewing the many options available to suit your individual style is just the beginning of the rewarding experience you will have. Going through checkout, tracking the delivery and the culmination of holding your item(s) in your hand is unbelievable. I have done this twice, and will do it again should the need arise.

I worked closely for the last several weeks with Anne at The Real Leather Co., and I was pleasantly surprised how responsive, supportive, and helpful she was throughout the whole process, even thanking me for being responsive and helpful on my end. I took advantage of the company's 30-day return policy and wanted to exchange a bag I got as a gift for another one, and Anne stepped me through shipping back my old bag and selecting and shipping out my new one, keeping me informed at each step of the process including when they had received my old bag, completed inspection of it, when an invoice for the price difference in the new bag was sent out, and when my bag was finally shipped and delivered. They even offered a discount such that the price difference between the two bags was minimal. And the new bag looks great and works much better for my needs. Would highly recommend and had a flawless customer service experience.

The customer service was great. I had an issue and they were in touch with me and assisted with helping to resolve the issue.

I purchased The Standard backpack and within about six months the stitching started coming out and one strap pulled through its rivets. The stitching appeared to be double-stitched, but in fact the leather was cut short and only one row of stitching was engaged. Reviews had me believe I would get 20 years out of this backpack, but instead it failed in about 6 months. I have to say the quality of workmanship was not what I expected. I made a repair myself and sent the company pictures. They said they couldn’t do anything to help. Edit/Update: Since I made the repair of my bag, now one of the main zippers opened up from the bottom. July 7, 2025 update: I reported the issue during the warranty period. I have owned the backpack less than a year, it is still under warranty. I gave customer service that information.

Anne was extremely helpful concerning my questions I had about the Jumbo laptop bag. I am a disabled veteran on a fixed income and wanted something nice for myself. When I came across this bag, I was immediately attracted. Even though I will be saving for the bag and can't purchase right now, she still treated me like a valued customer and answered my questions with appropriate detail. As soon as I'm able to purchase this bag, not only will I enjoy it because of the quality I'm expecting. I will also never forget the welcoming level of support I received from Anne.