The Real Leather Co.Reviews of therealleathercompany.com

After some back and forth through emails, Rigelle & The Real Leather Company stayed with me and a blessed resolution took place. I appreciate the willingness to make right, stand behind, and support me as a customer. Thank you again and again. ~~~~Joy~~~~

My items came shipped from 2 different sources. The bag was poorly packaged, but my husband was happy with it nonetheless. The other package had an item missing and Rigelle was able to get that sent to me though with a delay over the holidays.

Would recommend this company. I had questions before ordering and Rigelle was able to answer them all. I felt comfortable ordering after our email discussions. I provided only 4 stars as there was no updates provided once item was shipped. Once again I reached out to Rigelle. My item arrived 11 days after ordering. My husband is thrilled with the Man Bag, loves all the pockets! There is one thing that is odd, there is no company logo or stamp on the item. Not sure if it was an over sight but we will keep it. Thank you Rigelle for the great customer experience.

The warranty process itself was very straightforward. Rigelle provided frequent updates, asked reasonable questions about the issues I’d experienced, and overall made the process feel smooth and reassuring. From start to finish, it took about two weeks before the replacement bag was shipped. Regarding the original bag, the belt‑loop keeper fell off within the first week. Thankfully, it was an easy fix on my end. A few months in, the stitching securing one of the shoulder straps began to fail. The rivet in the strap prevented a total failure, and I genuinely appreciate that the design included rivets for extra reinforcement. The replacement bag came quickly and is generally very similar to the original, but I did notice a few small differences. The underside material of the flap has a different texture — not sure yet whether it’s an improvement, but time will tell. The replacement also doesn’t include the pen loops that were part of the original version. Overall, despite the early issues, I’m pleased with how the company stood behind their product. Their customer service was responsive and acceptable, and the warranty experience was handled well. I’d recommend the product, and I’m looking forward to seeing how the replacement bag patinas and holds up over the next several years.

Giving this review 4 stars, not because of the product but because of the shipping. The original package was lost by the shipper. This was addressed by the seller with the assistance of Rigelle who was very helpful and maintained good communication on the status of the reshipped item. The backpack itself appears to to be a very well made product.

I needed to return a bag because it was larger than I had expected. It was beautiful and of high quality but just too large. It took a few weeks to do the return and get the refund, but throughout the process I was helped hugely by Rigelle, a member of the support team. Rigelle answered all of my emails promptly and clearly and reached out to me with updates, which eased my concern. Because of my experience with Rigelle and because of the quality of the leather, I definitely recommend Real Leather Company.

Efficient Customer Service Rigelle was very helpful. Although I could not receive a replacement strap due to being out of warranty, Rigelle helped me get a hardware replacement to alleviate the issue.

Despite the delay, the parcel arrived, and in perfect condition. Well done on the product; it looks great and I love it. On the customer service side, you have done an exceptional job, Anne. I think it’s important to highlight this: it is thanks to you that I was able to wait three weeks for my parcel and still trust in the legitimacy of your company. Thank you, Anne, you are amazing. A couple of points for your managers and CEO: Please stop flooding potential customers with constant emails and newsletters. A top-quality product attracts people on its own, you don’t need to harass them with promotions and emails every two days. Your product’s quality speaks for itself. Regarding delivery lead times, if you can’t guarantee them, please don’t display them. It is very frustrating for customers when expectations are set and then not met, it damages trust and credibility. Anne, you are the last line of defence for your company, and you hold that position brilliantly. In the end, the business makes money because of the product, and because of you. Nothing else. Marketing alone means nothing if customer service isn’t there to back it up. Thank you again, Anne. I’m sure I will buy something else from your company sooner or later, because I love the product, and your outstanding service.