spacetouch.comReviews of spacetouch.com

Response from spacetouch.com· Sep 25, 2026

Thank you so much for this, and for the beautiful way you put it — customer service really is the purest example of who a company is. Shannon truly embodied that for you, and we're so glad the little extra (enjoy the comfy robe!) felt like a genuine thank you rather than just a formality. This made our day ❤️

Response from spacetouch.com· Sep 25, 2026

Thank you for the review! Love the dedication to following instructions to a fault 😄 Glad both the product and the warranty have lived up to expectations!

Response from spacetouch.com· Sep 18, 2026

Merci d'avoir pris le temps de partager cela en détail, et nous sommes sincèrement désolés. En tant que fabricant, nous ne contrôlons pas les pratiques de vente des points de vente indépendants, mais ce que vous décrivez, la pression exercée alors que vous essayiez d'attraper votre vol, et un tel écart de prix, est extrêmement sérieux et nous ne voulons pas nous cacher derrière cette distinction. Nous aimerions examiner directement ce qui s'est passé à cet endroit. Pourriez-vous nous contacter à [email protected] avec votre reçu et les détails concernant Joseph et Sebastien ? Merci d'avoir été aussi précise — cela nous aide vraiment à enquêter sérieusement. --- (English translation for our other readers) Thank you for taking the time to share this in detail, and we are sincerely sorry. As the manufacturer, we don't control the sales practices of independent retail locations, but what you're describing, the pressure while you were trying to catch your flight, and a price gap this large, is extremely serious, and we don't want to hide behind that distinction. We would like to look directly into what happened at this location. Could you contact us at [email protected] with your receipt and the details regarding Joseph and Sebastien? Thank you for being this specific — it genuinely helps us investigate properly.

Response from spacetouch.com· Sep 14, 2026

Hi, thank you for sharing this, and I'm sorry to hear about your experience. Sales conduct like what you're describing does not reflect the standard we expect, and we take it seriously. I want to clarify one thing that may help: SpaceTouch is the manufacturer of these devices. Retail sales, including pricing and the specific tactics used at the point of sale, are handled by independently owned and operated authorized resellers, and we're not able to process refunds for purchases made through them directly. That said, we don't want this to just be pointed elsewhere. If you're able to share more detail — which location or reseller this was, and roughly when — we're glad to look into it on our end and follow up with that reseller directly. You can reach us at [email protected] We appreciate you taking the time to leave this, even though it wasn't a good experience.

Response from spacetouch.com· Sep 14, 2026

Thank you for the kind words, and for the honest feedback on the insurance fee — we appreciate both. Our standard lifetime warranty covers hardware repair, while things like accidental damage, loss, or theft fall under our optional Extended Warranty coverage, which does have an associated cost. If you're ever unsure why a fee applied to your specific situation, our support team is happy to walk through it with you directly — feel free to reach out at [email protected]. Glad we could get you back up and running quickly either way!

Response from spacetouch.com· Sep 14, 2026

Thank you so much for this!! We know "lifetime warranty" can sound too good to be true until you actually need it — really glad the process was quick and easy when it counted. Enjoy the product, and thanks for taking the time to share this!

Response from spacetouch.com· Sep 14, 2026

Thank you so much for sharing this — and please pass along our thanks to your friend too! Hearing Reviver has made a real difference for you means a lot, and we're glad the warranty team took care of that malfunctioning head quickly when you needed it. Really appreciate the recommendation!

Response from spacetouch.com· Sep 14, 2026

This absolutely made our day — thank you for sharing! What a thoughtful birthday gift, and it's wonderful to hear your mom is already seeing results after just a month, on top of loving how it looks and feels. Please pass along our thanks to her too!