Great
300 reviews
ServbankHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Servbank (servbank.com) has 300 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
300 approved reviews, newest moderated first
CJ A.
Posted
When Servbank first took over for TMS, I was mortified by their customer service. However, since then, I must say they have improved tremendously and it feels like TMS again. Customer care matters and I am glad they got it, and improved it since.
Response from Servbank· Aug 12, 2025
Thank you for sharing your positive experience with us.
Melissa S.
Posted
The people are great to work with but a little frustrating when documents aren’t sent.
Response from Servbank· Aug 12, 2025
Thank you for sharing your positive experience with us.
Leann P.
Posted
Maria was very helpful when I called to extend my forbearance. She advised me my options and made me feel comfortable with my decision. She truly cared about me as a client and wanted to help me with my loan. Will definitely recommend them to all my clients. I’m a realtor.
Response from Servbank· Aug 12, 2025
Thank you for sharing your positive experience with us.
W A.
Posted
Servbank transferred my loan and reported it closed causing my credit report to go down 28 points. The phone number will not let me through since the acct is closed. I have filed a dispute with transition and equivalent
Response from Servbank· Aug 12, 2025
My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number, the full name that is on the account and best contact information? My email address is [email protected] I look forward to working with you.
Teffany M.
Posted
Helpful, to the point , great service support A++
Response from Servbank· Aug 12, 2025
Thank you for sharing your positive experience with us.
Vanessa R.
Posted
Servebank has been very helpful through out my process. They serve with understanding and compassion.
Response from Servbank· Aug 11, 2025
Thank you for sharing your positive experience with us.
Tyler N.
Posted
Not a very good bank to work with. I have I have had a home loan with this company for 7 years, I’ve never had a late payment. I recently got laid off from work and I’m in between jobs, and they won’t even do a payment deferment to help me out. They told me to wait till the payment was a couple days late to apply for a deferment just to say they don’t offer them and then change me a 45 dollar late fee. This is a garbage bank with high apr’s. I will never use them Again…
Response from Servbank· Aug 11, 2025
Hi Tyler, My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number, the full name that is on the account and best contact information? My email address is [email protected] I look forward to working with you.
Laurenda L.
Posted
The entire team at Servbank have always helped me out tremendously!
Response from Servbank· Aug 8, 2025
Thank you for sharing your positive experience with us.
