Great
2,747 reviews
ReflexMDHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Try ReflexMD Today ReflexMD makes weight management simple. Our innovative telehealth platform connects consumers directly with board-certified physicians, enabling high-quality care in the comfort of home. Our white-glove concierge service, through our Wellness Advisors, guides consumers on every step of their wellness journey, providing education and motivation as well as convenient, affordable access to provide GLP-1 weight management medications. Real solutions. Doctors who care. Results you see and feel. That’s the ReflexMD promise. Contact Us ReflexMD is changing the way people manage their health. First Stop: weight management. We’re addressing America’s obesity epidemic by providing consumers access to the GLP-1 medications. We believe healthcare should be accessible and reliable for everyone, so we’re building a future where high-quality care and treatments are always within reach.
ReflexMD (reflexmd.com) has 2,747 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
2,747 approved reviews, newest moderated first
Nicole M.
Posted
Easy and professional transaction. Completed my evaluation on Wednesday and received my medication on Saturday as described.
Response from ReflexMD· Sep 24, 2023
Hello Nicole, We're delighted to hear about your positive customer experience! Your feedback inspires us to keep delivering exceptional service. If you need assistance in the future, don't hesitate to reach out.
Katie S.
Posted
I’ve been with them for 2 months and never had a problem.. until now. Checked my bank and nothing has been charged, emailed them on Wednesday and haven’t heard a word. Usually they get back to you within 24 hours. Radio silence Update: They did get in touch with me and worked hard to get everything right. I will say they said they’d tried to charge my account on 2 separate occasions and it didn’t go through. However, my bank said nothing had been tried. So, I gave them another card connected to the same account and it went through immediately. I was never contacted about my charges not going though. I think it was all a mess, but the support staff worked really hard to fix it! I appreciate that so much and hope for better communication in the future!
Response from ReflexMD· Sep 23, 2023
Hello Katie, Apologies for the delay in getting back to you, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. I have reviewed your account and have identified the issue. I am sending you a direct email to update you and get you your next shipment. Thank you Katie!
Evan L.
Posted
I can’t say enough about this company how expeditiously they got me the Ozempic medication. The doctor reviewed my case everything was done so professionally I would highly recommend this company.
Response from ReflexMD· Sep 23, 2023
Hello Evan, We're delighted to hear about your positive customer experience! Your feedback inspires us to keep delivering exceptional service. If you need assistance in the future, don't hesitate to reach out.
Mary H.
Posted
This just my second month and so far it has not gone smoothly! I was charged for my second dose about three weeks into my first month, then nothing. I waited and waited. Finally the doctor reached out with the survey which I completed. Then more waiting. I started texting and sending e mails as it was past time for my new dose. Finally, I received news that they were running behind on orders but they were sending my meds. Check my spam folder for FedEx notification. Meds arrived the next day. Not sure if I should stick with this company or not. They took my money weeks ago and I had to actively pursue my meds to get them! What is happening to customer service these days?!?
Response from ReflexMD· Sep 22, 2023
Hello Mary, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. I have also sent you an email directly. We have experienced overwhelming demand for our services and we are diligently working hard to provide the best customer experience. Thank you for sticking with us, we look forward to meeting your expectations with your next order!
Leslie W.
Posted
Update 12/31/23: I have to say that ReflexMD has really improved! Their website is now very user-friendly and has much more information and account records, and their email communication is great! Maybe I joined at a time when they were just getting started...? Not sure but am very happy with all the improvements! Update 9/23/23: I'm happy to say that the issues have been resolved quickly. I am still not sure how the pricing works if it's for the eval and meds or just a subscription price so I would be sure to get clarification. Otherwise, the meds came in a couple of days and worked great. 9/21/23: The first month, I did the eval, got approved and then was charged after the prescription was ordered. The second month, I had to ask them what happens next and they sent me a link for the eval, it was approved and after the meds were prescribed, I got charged. Now, I am having issues with multiple transactions that are happening on my card. I was charged two days ago with no eval and no prescription. I called and called and emailed many times until I finally got someone on the phone. I disputed the transaction and canceled my account with ReflexMD and have the email stating that the account was canceled and I would receive a refund for the September 19 charge. Then immediately after I received the email, there was another pending charge on my account. I contacted them again regarding the charge and they proceeded to tell me that monthly charges go through automatically. Really!?! My account was canceled. How does a charge still go through?! And I am still expecting a refund for the other charge. Basically, I was charged for nothing and am SUPPOSED to receive a refund and then also have a pending charge even after my account was supposedly canceled. So far there has been no accountability or effort to resolve this issue.
Response from ReflexMD· Sep 22, 2023
Hello Leslie, I'm truly sorry to hear about your experience, and I completely understand your frustration. This is certainly not the level of service we aim to provide. I can confirm your account is canceled. I have also reached out to you directly by email so I can follow up personally until we solve this issue.
Samantha B.
Posted
If I could give this zero stars, I probably would. I received the first month supply with no issues. However, anytime I reach out with any sort of questions or concerns I am never answered. I’ve tried calling emailing messaging via chat and no one responds to me. But yet my credit card continues to be charged $497, I keep calling the credit card company and declining the charges. This is definitely a scam.
Response from ReflexMD· Sep 21, 2023
Hello Samantha, I'm truly sorry to hear about your experience, and I completely understand your frustration. This is certainly not the level of service we aim to provide. I sincerely apologize for the lack of communication and any inconvenience you've faced. We take such feedback seriously and will investigate this issue immediately to ensure that your concerns are addressed promptly. Can you please reply to the request for more information as I do not see you as a customer in our system. We look forward to resolving your issue.
chaigirlie
Posted
I contacted them on Thursday later in the afternoon, was approved that day. The doctor did let me know it would take up to 5 days to get here since they do not ship on Fridays. I checked with Kayla in customer service on Monday, she was able to confirm it was being sent and got my tracking # for me. I live in a small town so mail service here sometimes is not quick. But I just got a message from fed ex the meds will be here in an hour. So I cannot complain at all so far.
Response from ReflexMD· Sep 20, 2023
Thank you so much for taking the time to share your positive review of your recent customer service experience with us! We are thrilled to hear that you had a great interaction with our team. (Go Keyla!) Providing exceptional customer service is a top priority for us, and your feedback motivates us to continue delivering outstanding service to all of our valued customers. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
KJ
Posted
Charged my card without authorization. Will not respond to emails. Will not respond to calls. Don't do it! Update: they reached out and resolved this matter to my satisfaction - updating to 3 stars as a result
Response from ReflexMD· Sep 22, 2023
Hi Kori, Thank you for your time and allowing us to make things right. We look forward to earning your business in the future. The ReflexMD Team
