Great
1,597 reviews
RefillsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Jackson I.
Posted
Very helpful and efficient.
Response from Refills· Sep 17, 2026
Thank you for taking a moment to share your feedback! We’re so glad we could assist you quickly and effectively. We look forward to continuing to support you on your health journey!
Satisified
Posted
Excellent communication.
Response from Refills· Sep 17, 2026
Thank you for your feedback! We’re delighted to hear that you experienced excellent communication from our team. We truly appreciate your kind words and support!
bobbyann.willms
Posted
Noah was very kind and helpful. He was persistent in contacting me as the phone service was sketchy and calls were dropped. He found out needed information and provided answers. I am grateful for his help.
Response from Refills· Sep 17, 2026
Thank you for your wonderful feedback! We’re so glad to hear that Noah was kind, patient, and persistent in helping you despite the connection issues. We’re happy he was able to find the information you needed and provide clear answers. We’ll be sure to share your kind words with him!
Ashley G.
Posted
Service was excellent
Response from Refills· Sep 16, 2026
Thank you for the fantastic review! We're delighted to know you received excellent service. Thanks for choosing Refills!
Alex
Posted
Phenomenal customer support (as long as you call in). Support chat is a little hit or miss, so if you need anything, give them a call and they'll get you taken care of. Had an issue with the shipment where my package was damaged (FedEx's fault, not theirs) and they got it resolved really quickly.
Response from Refills· Sep 16, 2026
Thank you so much for taking the time to share your review! We’re thrilled to hear that our phone support team was able to resolve your damaged package issue so quickly. We also really appreciate your honest feedback regarding our support chat—we're constantly working to improve every channel so you get that same phenomenal service every time. Thanks for choosing Refills!
Vanessa
Posted
Noah was so helpful and made the process a breeze. I also like how you can message the team with any questions or concerns and they get back to you in a timely manner.
Response from Refills· Sep 16, 2026
Thank you so much for the wonderful review! We’re thrilled to hear that Noah made the process such a breeze for you and that our messaging team has been so responsive. Keeping communication quick and supportive is a top priority for us, and we're excited to be part of your health journey!
MICHELLE S.
Posted
I called and a live person answered right away , transferred me to the appropriate department where I spoke with Marcus who handled my inquiry and resolved it in under 5 minutes. I’m very happy with the service
Response from Refills· Sep 16, 2026
Thank you for sharing your experience! We’re thrilled to hear that Marcus was able to assist you promptly, resolve your inquiry in just a few minutes, and provide the level of service you deserve. We truly appreciate your kind words and trust in Refills!
Sydni
Posted
Alex addressed my concern and had useful information to answer my questions. He manually tracked status of order. He was calm and professional. And great follow up.
Response from Refills· Sep 16, 2026
Thank you for your wonderful feedback! We’re so glad to hear that Alex was able to address your concerns, provide helpful information, and personally track your order status. We’ll be sure to share your kind words with him.
