Sheila M.
Posted
Well I thought from the reviews I read…
Well I thought from the reviews I read I was getting the best product but I’ve had the pad for two days now & dog peed beside the pad. They’ve sniffed it but no action. So not a happy camper at this point.
Response from PuppyPad· May 21, 2026
We’re really sorry to hear this and completely understand your disappointment. When you try something with high hopes and end up cleaning beside the pad instead, it can definitely feel frustrating. We actually tried giving you a call but were unable to reach you. We also sent an SMS and email because we genuinely wanted the chance to connect and learn more about what happened. We’d still truly love the opportunity to speak with you personally and help however we can. If there’s a better phone number or a good time to reach you, please let us know through email. We’d really appreciate the chance to connect.


