Pettable ESA Reviews | Read Customer Reviews of pettable.com

Pettable ESAReviews of pettable.com

Mental Health

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4.7

Excellent

6,350 reviews

Pettable ESA4.7Excellent

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About Pettable ESA

Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. ‍ 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. ‍ 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.

Pettable ESA (pettable.com) has 6,350 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on Rated Honest: 2026

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Pettable ESA reviews

6,350 approved reviews, newest moderated first

Trisa M.
Posted Jan 14, 2026
I have not received my certificate and…
I have not received my certificate and I've paid the fee and answered all questions.
Response from Pettable ESA· Jan 20, 2026
Hi Trisa, We’re very sorry to hear that you haven’t received your letter/certificate yet, especially after completing the payment and answering all required questions. We understand how frustrating this can be, and this is not the experience we want for our clients. Please reach out to us directly at [email protected] or call (855) 920-0323, and our team will look into your account right away to ensure your certificate is delivered as soon as possible. Thank you for bringing this to our attention.
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Andrew B.
Posted Jan 14, 2026
Daniela with Pettable handled my…
Daniela with Pettable handled my problem with professionalism and expertise! Outstanding customer service!!!
Response from Pettable ESA· Jan 21, 2026
Hi Andrew, We’re thrilled to hear that Daniela provided outstanding customer service and handled your concern with such professionalism and expertise. We’re grateful to have team members like her who are dedicated to supporting our members every step of the way. Thank you for letting Pettable be part of your ESA experience!
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Tanya N. B.
Posted Jan 13, 2026
Fast, Clear, and Efficient Process
The process was clear and thorough, and the turnaround—from completing the intake form to the appointment with a state licensed clinical social worker and receiving the related documentation—took less than 24 hours.
Response from Pettable ESA· Jan 21, 2026
Hi Tanya, It’s great to hear that everything moved quickly and smoothly, from completing the intake form to receiving your documentation. We truly appreciate your feedback and are happy we could provide a timely and professional experience. Thank you for trusting Pettable for your ESA needs!
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Customer
Posted Jan 13, 2026
Kya was amazing
Kya was amazing! So caring and really made the process so simple!
Response from Pettable ESA· Jan 21, 2026
Hi there, We’re so happy to hear that Kya provided such caring support and helped make the process simple and stress-free for you. We’re grateful to have providers like her who truly prioritize compassion and clarity. Thank you for letting Pettable be part of your ESA experience!
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Louis V.
Posted Jan 10, 2026
2nd to none
Clear, concise, professional, and a godsend. Through extensive online research I decided to go with Pettable and the service they provided was invaluable—letting me take my ESA with me everywhere. Thanks again, Pettable!
Response from Pettable ESA· Jan 21, 2026
Hi Louis, Thank you so much for sharing your thoughtful feedback with us. We’re truly honored to hear that your experience with Pettable was clear, concise, professional and most importantly, a relief during what can often be a stressful process. We know how much time and care goes into researching ESA services online, and it means a great deal that you chose Pettable and found our support to be invaluable. Being able to remain with your emotional support animal can make an enormous difference in day-to-day life, comfort, and well-being. We’re so glad we could help make that possible for you and ensure the process felt straightforward and dependable from start to finish. Our goal is always to provide legitimate, compassionate assistance so clients can move forward with confidence and peace of mind. Thank you for trusting Pettable with your ESA needs!
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Amber
Posted Jan 6, 2026
Kya Miller...WHOMP WHOMP...
Kya Miller LICSW, LCSW I am extremely dissatisfied with the conduct of the provider assigned to me. After issuing my ESA letter and after I paid for all required services, the provider later attempted to retroactively condition the validity of the documentation on additional follow-up appointments that were not disclosed at the time of purchase. The provider threatened to invalidate the documentation and contact my landlord if I did not comply, despite my good-faith participation in the process and despite no renewal or update being requested. This conduct was coercive, unprofessional, and caused direct harm, including the denial of my housing accommodation.
Response from Pettable ESA· Jan 8, 2026
Hi Amber, We’re very sorry to hear about your experience and understand how distressing this situation must have been. What you described is concerning, and we take allegations of coercive or unprofessional conduct extremely seriously. That is not the experience we want any client to have, especially after they have completed the process in good faith. To clarify, any additional follow-up requirements should always be disclosed transparently and communicated respectfully, and clients should never feel pressured or threatened. We regret that this situation caused you stress and negatively impacted your housing accommodation. We would appreciate the opportunity to review your case in detail and address what occurred. Please contact us directly at [email protected] or (855) 920-0323 so our team can look into this matter promptly and work toward a resolution. Thank you for bringing this to our attention.
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Kendra
Posted Jan 6, 2026
Don't hesitate this is the real deal!
I had a great experience and I am so happy that I went through with this process. Yes, it was easy and very convenient for my schedule but the best part was the authenticity. I had anxiety before following through with it and these people are so kind. I haven't been asked to present my letter yet but I will be proud and confident to do so when the time comes.
Response from Pettable ESA· Jan 6, 2026
Hi Kendra, Thank you for sharing such a thoughtful and encouraging review. We’re truly glad to hear that the process felt authentic, kind, and convenient for your schedule, especially knowing you had anxiety beforehand. Feeling confident and supported is exactly what we hope every member experiences, and it means a lot that you feel proud of your letter. Thank you for letting Pettable be part of your ESA experience! Warm regards, The Pettable Team
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Pamela
Posted Jan 5, 2026
Very easy to use, got the letter I needed to move into my apartment Will not be paying a pet deposit or pet rent. Was called back at the time and date was told very easy interview
Got the letter I needed to not pay pet deposit or pet rent. Call from a counselor came in right at the time they scheduled and very easy. Would recommend this to anyone.
Response from Pettable ESA· Jan 6, 2026
Hi Pamela, Thank you so much for writing in! It’s wonderful to hear that everything went smoothly. From the scheduled call to receiving your ESA letter for your apartment. Providing a reliable, timely, and stress-free experience is always our goal, and we’re glad we could deliver that for you. Thank you for trusting Pettable for your ESA needs!
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