Excellent
6,350 reviews
Pettable ESAHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Marc R.
Posted
This is a great reliable service that is done with compassion and ease. I highly recommend Pettable for your needs.
Response from Pettable ESA· Apr 28, 2026
Hi Marc, Thank you so much for your kind words! We’re delighted to hear that you found our service reliable, compassionate, and easy to use. We truly appreciate your recommendation and you taking the time to share your feedback! Thank you for trusting Pettable for your ESA needs!
Claudia G.
Posted
They are very professional, friendly, and respond very quickly.
Response from Pettable ESA· Apr 28, 2026
Hi Claudia, Thank you so much for your kind words! We’re delighted to hear that you found our team professional, friendly, and responsive. Providing timely and supportive care is something we truly prioritize. We really appreciate you taking the time to share your feedback! Thank you for trusting Pettable for your ESA needs!
Angel
Posted
Kya Miller, LICSW, was incredibly helpful and made the entire ESA process smooth and stress-free. She was kind, professional, and took the time to answer all of my questions. I really appreciated how easy and straightforward everything was. I highly recommend her to anyone needing support through this process!
Response from Pettable ESA· Apr 28, 2026
Hi Angel, Thank you so much for sharing your experience! We’re delighted to hear that Kya made the ESA process smooth and stress-free for you, and that she was kind, professional, and helpful in answering all your questions. It’s wonderful to know everything felt easy and straightforward. We truly appreciate your recommendation and your kind feedback! Thank you for trusting Pettable for your ESA needs!
Jessica N.
Posted
The doctor was extremely nice and listened to everything I said. Super helpful and provided tips for me. Really enjoyed my experience.
Response from Pettable ESA· Apr 28, 2026
Hi Jessica, Thank you so much for sharing your experience! We’re delighted to hear that your doctor was kind, attentive, and took the time to truly listen and provide helpful guidance. It’s wonderful to know you felt supported and had an enjoyable experience. We truly appreciate your kind words and feedback! Thank you for trusting Pettable for your ESA needs!
Carey L.
Posted
I appreciated the money back guarantee. The process was easy overall and fairly quick.
Response from Pettable ESA· Apr 28, 2026
Hi Carey, Thank you so much for sharing your experience! We’re glad to hear that you found the process easy and quick overall, and that the money-back guarantee provided you with added confidence and peace of mind. We truly appreciate your feedback and you taking the time to share it! Thank you for trusting Pettable for your ESA needs!
Samantha M.
Posted
I met with Nicole Cook and she was very unprofessional with her assessment as she downplayed my mental health experience and her answers were unprofessional. She told me “I don’t know you must have adhd or ocd or something”. Mental health is a super vulnerable topic to talk about and share let alone with a stranger and I felt she pushed the boundaries of that experience. She then told me “then why haven’t you gotten mental help?” And after telling her why she said again “then why still you haven’t gotten mental help?” In a demeaning tone as if the whole conversation was “you should have known better” …
Response from Pettable ESA· Apr 28, 2026
Hi Samantha, We’re very sorry to hear about your experience and how the consultation made you feel. Conversations around mental health should always be handled with empathy, respect, and professionalism, and we sincerely apologize that your interaction felt dismissive and uncomfortable. What you described is not the standard we expect from our providers. Questions should always be asked in a supportive and non-judgmental way, and you should never feel talked down to when sharing something so personal. We appreciate you bringing this to our attention, and your feedback will be reviewed with the appropriate team. We would appreciate the opportunity to look into this further and support you moving forward. Please reach out to us at [email protected] or (855) 920-0323 so we can review your case and assist you directly. Thank you for sharing your experience.
Alethea S.
Posted
The whole ESA letter process was easy to understand and straight-forward. Counseling service scheduling was easy to do as well. The counselor I had was easy to talk to and very helpful.
Response from Pettable ESA· Apr 28, 2026
Hi Alethea, Thank you so much for sharing your experience! We’re glad to hear that the ESA letter process was easy to understand and straightforward, and that scheduling your counseling session was simple as well. It’s wonderful to know your counselor was easy to talk to and very helpful. We truly appreciate your kind words and feedback! Thank you for trusting Pettable for your ESA needs!
Anthony/ T.
Posted
Once I signed up and made my appointment, everything was completed in a week and I received my ESA letter. If you have any questions, they respond right away. I would highly recommend Pettable ESA!!!
Response from Pettable ESA· Apr 28, 2026
Hi Anthony, Thank you so much for sharing your experience! We’re thrilled to hear that everything was completed within a week and that you received your ESA letter quickly. It’s also great to know our team was responsive and able to answer your questions right away. We truly appreciate your recommendation and your kind feedback! Thank you for trusting Pettable for your ESA needs!
