OPT TelescopesReviews of optcorp.com

I had a great experience with OPT! Telescopes have been on consistent backorder since the summer due to supply chain delays, new pandemic hobbyists, and the recent convergence. I knew that going in because I researched before I made the purchase. I spoke with Ron about the best beginner accessories to go with my husband’s new telescope. He was really friendly and helpful. The accessories he recommended were reasonably priced and nothing too obtuse. I know it’ll be awhile before we receive the telescope, but it will be well worth the wait!

Purchased a new Radian Raptor 61, and although it was on delay due to demand it arrived perfectly and is an amazing wide field refractor to image with! OPT customer support kept me notified along the entire process. Would definitely purchase from again.

Sadly OPT does not have the service that it once had, I purchased my first telescope through OPT 20 years ago and was ready to purchase my next. Tried to call on the telephone several times and I was on hold and never got anyone to answer. I tried the email route and wanted a little advice and dialogue regarding my next telescope which I was ready to purchase. Got a response but did not answer any of my questions. I simply gave up on them and ordered from B&H. Sadly I don't think they are into service anymore and will go elsewhere.

They claim they have great support. It is close to zero. IF you can get them on the phone after holding for a half hour it would be great. Most times it just hangs up on you. My $1300 scope was dropped apparently during shipping. First promised to replace it. Now won’t even answer an email. NEVER AGAIN!

I ordered 10 days ago but there is no any action from OPT Telescopes company, no shipment, no any information, no chat response, no email response so don't buy anything from that web page.

These folks must be going out of business. The stock indicated on their site is inaccurate. They charge upon order buy take weeks and months to ship. Near impossible to reach anyone and no communication on order status at all. Requests for info and/or refund are ignored. DO NOT SHOP ONLINE with these folks.

The worst online shopping experience I've had in 25 years. Google Shopping advised that there was stock of the product I ordered, OPT's website showed low stock. I ordered the product, received an order confirmation, received a further "congrats on your new gear" email. Three days later and after not receiving a shipping confirmation email or any details, I emailed OPT and was then after a few more days advise that the telescope wasn't in stock and would be back in stock mid-April. I have since requested a refund by emailing three times, calling, sending messages through the Facebook chat and through the website chat - have only received one answer through messenger offering to get me a call back - which hasn't been followed up on despite my reply. OPT is simply the WORST!

Staff (Jason) was incredibly helpful in my purchase of a mount that had been out of stock (skywatcher eq6r) by informing me the minute it was received so that I could get it before a mountain cabin trip that is to take place in March (2021) This was after I errantly purchased another out of stock item (the eqm35), I was promptly refunded my money on the OOS item. I would definitely do business with them again.