Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Ron V.
Posted
I placed my order almost a month ago still have not received my order yet tried the USPS tracking number and indicates no order exists
Response from MrFluffyFriend™· Jan 3, 2025
Ron, we are sorry to hear about the issues with your order. It’s important to us that you receive your item. We will look into this and provide you with a detailed update.
Karin A.
Posted
I still have not received it!!!!!!
Response from MrFluffyFriend™· Jan 3, 2025
Hello Karin, We sincerely apologize for the delay. Our team is here to help. Please contact us with your order details at [email protected], and we will provide an update and do our best to resolve the issue.
Randal A.
Posted
I order the bed on 12/4/24 and it is 12/22/24 and the bed has not arrived!!!! Are you F----ing kidding me! Man you people suck! I will never buy s--t from your organization again. Where did you ship it from Mars! Come on man!
Response from MrFluffyFriend™· Jan 3, 2025
Dear Randal, We truly regret the frustration you’ve experienced, and we will review your case for a possible resolution. We strive for a better customer experience and appreciate your patience.
Kevin K.
Posted
BEWARE BUYERS!!! I highly suggest you do not buy from this company. It’s a SCAM! I still haven’t received my dog bed I ordered from weeks ago. I reached out to the customer service through an email due to this company having no phone number to call. They responded by a generic explanation from their website. USPS sent me an email stating the company didn’t pay for postage and will not be delivered. I sent this company with all the information showing the bed was not delivered. I reached out a few other times and got no response. Everything they say on their website is a bunch of bs. Don’t believe anything they say. I tried to resolve this issue but they would rather ignore me. I even gave extra money for a donation. I see how they appreciate their customers. NOT!!! Everyone who is thinking about ordering something from them, I would think twice about it. Don’t give this scandalous company any of your hard earned money. Order it from a reputable company where their customers are actually important to them. Learn from my experience with mrfluffyfriend. DONT WASTE YOUR TIME OR MONEY ON THIS COMPANY! If I can prevent others from being scammed here, then I don’t mind losing out on the money I paid for the bed. I can then say my money went to a good cause.
Response from MrFluffyFriend™· Jan 3, 2025
We’re so sorry, Kevin, for your experience and the delay you’ve encountered. Our customer support team is doing their best to ensure we resolve the situation. We take your concerns seriously and appreciate your feedback.
Doreen
Posted
Hard to leave a review since I haven’t received the product yet. Can you tell me when it will arrive???
Response from MrFluffyFriend™· Jan 3, 2025
Hey Doreen, We apologize for the delay. Please reach out to us at [email protected] with your order number, and we’ll work on providing a resolution as quickly as possible.
Colleen
Posted
Well, I would love to tell you about my experience but I STILL haven't received the beds I ordered on Dec. 6th and as far as I can tell they have been sitting in the exact same place, no movement from USPS since Dec. 9, 13 DAYS!!!! I can't get anyone at MrFluffy to respond to my emails and there is NO phone number. I'm going to call my bank and have them cancel the order due to non-fulfillment and re-issue me my money so I can buy my poor old dog a bed from somewhere else! I bought two of these and I'm out $128 + shipping with a company who refuses to help me! This stinks!!
Response from MrFluffyFriend™· Jan 3, 2025
Colleen, we sincerely apologize for the inconvenience. We understand how frustrating this has been and are currently working with our shipping partner to resolve the issue. If your package still hasn't arrived, please know that we are on it and will continue to work until this is resolved. We appreciate your patience and understanding.
Mark M.
Posted
I never received my order!
Response from MrFluffyFriend™· Jan 3, 2025
Hi Mark, we’re truly sorry about the delay. We understand how frustrating this situation is. We’re actively working with our shipping partner to resolve the issue. If your package hasn't arrived yet, please know that we won’t stop until it's delivered.
Violaine D.
Posted
Achat en date du 27.11.2024 d'un coussin relax pour mon chat. J'ai cru que le coussin n'arriverait jamais aux vues des nombreux commentaires à ce sujet [j'ai réellement pris peur en les lisant mais c'était trop tard ...]. De nombreux échanges avec le service client, aimable et réactif certes mais qui n'apportent aucune solution. La garantie "satisfait ou remboursé" est une vraie arnaque sachant que les frais de retour sont à la charge du client et qui plus est ... en Chine ??!!!! [Stupeur]. Le retour risque de coûter aussi cher que le coussin si ce n'est plus [pour peu que l'entreprise ne confirme jamais la réception ou qu'il y ait un problème, autant laisser tomber]. Il serait bien de prévenir le consommateur du lieu de retour, en l'occurence adresse en Chine. Nous ne sommes malheureusement pas dans la tête de nos animaux de compagnie, j'aurais réfléchi à 2 fois avant de finaliser mon achat.
Response from MrFluffyFriend™· Jan 3, 2025
Bonjour Violaine, nous sommes vraiment désolés pour les désagréments. Nous comprenons votre frustration concernant le retour en Chine et les frais associés. Soyez assuré que nous cherchons des moyens d'améliorer notre processus de retour. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à toujours renvoyer un e-mail à notre équipe de support client.
