Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Mova
Posted
We never received the fluffy cat bed.
Response from MrFluffyFriend™· Jan 3, 2025
We understand how frustrating it is to wait, Mova, and we’re actively working with our shipping partner to resolve this issue. If your package hasn't arrived yet, please know that we won’t stop until it’s delivered. We appreciate your patience!
Adele T.
Posted
I ordered a bed on 12/01, which was shipped on 12/02. Today is 12/21 and when I try to track the order, it is still somewhere in NJ. I contacted MrFluffyFriend and was told to be patient. Update- I finally received the bed and my dogs like it a lot. I am still unhappy that it took 30 days to receive it. The company needs to be upfront about shipping and delivery timing.
Response from MrFluffyFriend™· Jan 3, 2025
Adele, we are sorry for the delay in delivering your package. Please know that we won’t stop until it’s delivered. If you haven't received your package by now, we'll continue to assist you via email to keep you informed. Thanks for sticking with us!
Thierry L.
Posted
Attention Dropshipping, articles vendus trouvés sur temu par exemple et vendus bien plus chers avec une promotion pour vous attirer Malheureusement, une pratique tout à fait légale... Pour faire face à ses pratiques, vous pouvez toujours télécharger la photo de l'article de votre choix, aller sur l'application temu et dans l'onglet recherche choisir votre photo téléchargée, si le site est un Dropshipping, vous verres alors votre article à bien moindre coût
Response from MrFluffyFriend™· Jan 3, 2025
Nous nous excusons pour la confusion, Thierry. Nous comprenons vos préoccupations concernant les prix et nous nous engageons à proposer des produits de qualité adaptés aux animaux de compagnie. Nous sommes déjà sur place pour garantir que vous recevez votre commande, et si vous ne l'avez pas encore reçue, nous travaillons avec notre partenaire d'expédition pour vous la faire parvenir le plus rapidement possible. Merci pour vos commentaires.
JUDY H.
Posted
Nothing is wrong. I haven't received what I ordered yet. I CAN'T REMARK ON THE DOG BEEDS TIL I GET THEM.
Response from MrFluffyFriend™· Jan 3, 2025
Judy, we're sorry to hear that your order hasn't arrived yet. We truly empathize with the frustration of waiting, especially when you can't even assess the product yet. If you haven't received the product by now, rest assured, we are already addressing the situation and working closely with our shipping partner to get your order to you. We’ll continue to keep you updated.
Beth
Posted
Delivery not made yet with no ETA on delivery! I have contracted the company but still no delivery date
Response from MrFluffyFriend™· Jan 3, 2025
We are sincerely sorry, Beth, for the delays in delivery and the lack of a confirmed ETA. We understand how important it is to receive your items promptly, and we are actively working on this issue. If you haven't received your package yet, we are continuing to work with our shipping partner to resolve this as soon as possible.
Jennifer E.
Posted
I ordered the bed on December 7th and still have not received it! Terrible customer service awful response time, disgusted by all of the emails
Response from MrFluffyFriend™· Jan 3, 2025
We apologize for the inconvenience you've experienced, Jennifer. We understand how frustrating it is when things take longer than expected. Please know that we are already on the case to investigate the delay with our shipping partner. If you haven't received your package yet, we're committed to resolving this situation for you.
Dwight G.
Posted
I ordered this as a gift for Christmas on Dec 7. I kept tracking it. 14 days later, it still hadn't left New Jersey. I will never order from this company again.
Response from MrFluffyFriend™· Jan 3, 2025
Dwight, we sincerely apologize for the delay in receiving your order. We know how disappointing it can be, especially when it’s a gift for Christmas. We're already addressing this with our shipping partner, and if your package hasn’t arrived yet, we're working on a resolution and will continue to follow up on your behalf.
Britney L.
Posted
Never received the product, customer service doesn’t respond to emails.
Response from MrFluffyFriend™· Jan 3, 2025
We’re so sorry to hear that you’ve yet to receive your order, Britney, and we apologize for the lack of communication. We understand how frustrating this must be. We're currently working with our shipping partner to resolve the issue. If you haven’t received your package, we’re committed to continuing the follow-up to ensure it reaches you.
