MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp reviews

5,712 approved reviews, newest moderated first

Patrick G.
Posted Sep 13, 2023
Very professional and helpful.
Very professional and helpful.
Response from MobileHelp· Sep 17, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
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Mary V.
Posted Sep 13, 2023
Radai was awesome
Radai was awesome. Helped me work through putting my account on ACH with lots of patience! Very efficient and helpful. Much appreciated
Response from MobileHelp· Sep 17, 2023
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
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Caroline R.
Posted Sep 13, 2023
I have been with your company for…
I have been with your company for several years and am satisfied with your services. This was just a renewal. Is there a reason why you are sending this to me now?
Response from MobileHelp· Sep 17, 2023
Thank you for your comments! Our Customer Service team is always happy to help review the billing information with you, please don’t be afraid to reach out. You can reach us at 877-827-6207.
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Tricia
Posted Sep 13, 2023
Always there
Always there, even wakes you up if the electricity goes out.
Response from MobileHelp· Sep 17, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
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Lechana B.
Posted Sep 13, 2023
Short hold times to contact customer support for new device test
I can always appreciate a short hold time which is exactly what I got when I called to make sure my new pendant was working properly with fall detection.
Response from MobileHelp· Sep 17, 2023
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
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Warren R.
Posted Sep 13, 2023
I have used numerous times and I am…
I have used numerous times and I am very satisfied
Response from MobileHelp· Sep 17, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
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Maria B.
Posted Sep 13, 2023
The call button has not worked well no…
The call button has not worked well no matter how often we change to a new system. Reception is bad.
Response from MobileHelp· Sep 15, 2023
We received your review and we apologize for the issues you are experiencing with the cellular coverage in your area. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our Technical Support team will be happy to resolve any equipment issues you experience with the equipment. Please don't hesitate to give us a call. You can reach Technical Support directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.
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Jerrie
Posted Sep 13, 2023
Very professional
Agent was polite and understanding
Response from MobileHelp· Sep 18, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
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