Bill
Posted
Upgraded shipping
My contacts were back ordered. I spoke with Warren Lewis in customer service and he upgraded my shipping to priority at no additional cost so I would receive them quicker. I really appreciated his assistance.

Excellent
11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Bill
Posted
My contacts were back ordered. I spoke with Warren Lewis in customer service and he upgraded my shipping to priority at no additional cost so I would receive them quicker. I really appreciated his assistance.
Michael
Posted
Awesome customer service!! Will do business with LensDirect again in the future!!
Heather B.
Posted
Jessica helped me with my order quickly and painlessly. Honestly best customer service experience I've ever had 🥳
Marilyn K.
Posted
This was my second order from Lens Direct. I have found the staff to very helpful! But this time when I ordered I made a big mistake!!!! but Sheena was very receptive and extremely helpful!! I couldn't be happier. Thanks Sheens you made my day and my life better
Kanak S.
Posted
Karielle was very pleasant and helpful
Roberto A.
Posted
Denise was great help👍👍
Kelly O.
Posted
Order never arrived. Replacement order never arrived (they sent a USPS tracking number but my confirmation said FedEx with inventory pending). Refused to give my money back and then the kicker—they were out of stock anyway!
Bina A.
Posted
Olivia was so helpful, patient and generous! Responded to my email very quickly, and offered me a bigger discount for my trouble using the initial discount code. Thank you Olivia!