Vickie V.
Posted
Excellent customer service
Had a very good experience ordering contacts will definitely order again

Excellent
11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Vickie V.
Posted
Had a very good experience ordering contacts will definitely order again
Stephen D.
Posted
Alex answered all my questions and helped with my order. Great job.
Lori S.
Posted
Olivia was a joy to deal with and she actually gave a discount which made my purchase even cheaper than the original price. Thank you so much for great customer service
Marc
Posted
I had a great experience with LensDirect, especially due to Warren Lewis. He was awesome to work with!
V T.
Posted
Jessica was great, i ignorently believed i could get contacts without a prescription and when i reallized i couldnt i had already commited to an online purchase. After contacting lens direct with an email, Jessica got back to me quickly and cancelled my order for me no questions asked. Great customer service, when im ready im shopping thru Lens direct.
Michael G.
Posted
Order held up for PD measurement. Online camera scan was not working? Tried three different cards, held different upper corners of the card, could never get it to work. Eventually used a manual method / measurement. Spoke to both Karielle & Warren......(who were both very professional) and got the prescription to "go green" 30 mins later, still waiting for shipping label / email to arrive?
Leslie G.
Posted
Had to make a return and Danea was so much help! Everything was easy and efficient.
Gregory C.
Posted
LensDirect’s Karielle was really terrific - providing exceptional service making an experience where I would question using the lens replacement service again into it being incredibly likely I’ll come back to LensDirect when I inevitably need to replace my lenses when my prescription changes. Great experience.